Director of Customer Experience Transformation

1 month ago


Salford, Salford, United Kingdom Mortgage Advice Bureau Full time
Job Description

We are looking for a Director of Customer Experience Transformation to transform the customer journey at Fluent Mortgages & Protection. As the head of customer planning and performance, you will be responsible for leading our customer engagement and retention strategies, working closely with cross-functional teams to drive growth.

You will analyze data to identify trends and opportunities, developing insights to inform strategic decisions. Your expertise in workforce planning and capacity analysis will ensure that our operations are optimized to meet customer demands.

A key aspect of this role is presenting complex information to senior stakeholders, including the CEO and board members. You must be able to articulate your vision and strategy, ensuring buy-in from key decision-makers.



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