Account Handler
2 months ago
About the Role
We are seeking an experienced Account Handler to join our team at Howden Group Holdings. As an Account Handler, you will play a crucial role in providing exceptional service to our clients, ensuring their insurance needs are met, and building strong relationships with our clients.
Key Responsibilities
- Assist in achieving Group/Division client retention targets by providing an excellent level of service.
- Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary, and action meeting points (if applicable).
- Undertake market exercises to establish the most competitive terms available.
- Obtain renewal terms and present to clients.
- Issue renewal documentation in line with contract certainty.
- Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
- Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
- Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
- Produce accurate and professional documentation at all times using relevant Howden templates.
- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
- Actively cross-sell products from other Divisions.
- Liaise with and assist other branches and Group Resources as necessary.
Requirements
- Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.
- Must have a minimum of 2 years' experience dealing with SME or commercial clients.
What We Offer
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
About Us
Howden Group Holdings is a leading insurance intermediary with a global presence. We are committed to providing our clients with innovative insurance solutions and exceptional service. Our team is dedicated to building strong relationships with our clients and partners, and we are proud of our reputation for excellence in the industry.
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