Insurance Account Handler
3 days ago
We are seeking an experienced Account Handler to join our team at Howden Group Holdings. As an Account Handler, you will be responsible for providing exceptional customer service to our SME clients, ensuring their insurance needs are met and exceeded.
Key Responsibilities- Assist in achieving Group/Division client retention targets by providing an excellent level of service.
- Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).
- Undertake market exercise to establish most competitive terms available.
- Obtain renewal terms and present to client.
- Issue renewal documentation in line with contract certainty.
- Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
- Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
- Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system.
- Produce accurate and professional documentation at all times using relevant Howden templates.
- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
- Actively cross-sell products from other Divisions.
- Liaise with and assist other branches and Group Resources as necessary.
- Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.
- Must have a minimum of 2 years experience dealing with SME or commercial clients
- Good level of technical insurance skills, to be assessed by regular in-house testing.
- Accuracy and attention to detail.
- Ability to process work quickly and efficiently.
- Ability to prioritise work and meet deadlines.
- Excellent client service skills.
- Good negotiation and broking skills
- Excellent oral and written communication skills.
- Ability to gather and analyse information from the client.
- Ability to identify and respond appropriately to an individual client's level of understanding.
- Ability to persuade and influence others.
- GCSEs A-C in Maths & English
- Cert CII (desirable)
- Acturis (desirable)
At Howden Group Holdings, we value diversity and are committed to creating an inclusive culture where everyone feels valued and respected. We believe that our people are our greatest asset and are passionate about empowering them to make a positive impact in the world.
We are a global insurance group with a strong presence in the UK and internationally. Our mission is to provide exceptional customer service and deliver innovative insurance solutions that meet the evolving needs of our clients.
We are proud to be a company that values sustainability and is committed to making a positive impact on the environment and society. We believe that our business should be a force for good and are working towards becoming an ever-more sustainable group.
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