Client Services Team Lead
4 days ago
We are seeking a highly skilled Client Services Team Manager to lead our team in delivering exceptional service to our clients. As a key member of our team, you will be responsible for ensuring service delivery excellence, customer satisfaction, and order processing.
Key Responsibilities:- Client Relationship Management: Build and maintain positive, long-term relationships with key clients/accounts, ensuring client requests, setup, and support are handled correctly and within agreed timescales.
- Team Leadership: Manage and develop Customer Service Associates to provide an excellent customer experience. Lead and mentor the client service team to ensure they provide support and coaching to meet department and personal goals.
- Performance Monitoring: Identify and coordinate the 1st Line Customer Service team with training requirements and needs, ensuring the Consultants adhere to the company's values.
- Service Excellence: Develop and implement strategies to improve customer satisfaction and exceed service expectations.
- Reporting: Create monthly and quarterly reports, KPI reporting to ensure they are being met and improvements made, also completing monthly client reporting, quarterly Client Service calls, to manage client feedback.
- Back Office: Regularly undertake quality assurance checks of Back-office systems, identifying and addressing issues/errors relating to client setup and maintenance. Looking at improvements to enhance setup and maintenance of client products.
- Team Management and Development experience
- Track record of driving creativity
- Ability to understand client's industry and requirements
- Providing support in SAAS Industry or Technology
- Ideally experience in or understanding of Marketing deliverables
- Excellent communication skills
- Strong problem-solving skills and ability to make judgment calls
- Strong analytical thinking skills, time management, and organization skills
- Customer Service Programs and Databases
- Ability to learn software quickly
If you're passionate about driving client satisfaction and think you're the right fit for our team, we want to hear from you. Please apply today.
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Milton Keynes, Milton Keynes, United Kingdom wild recruitment Full timeJob SummaryWe are seeking a highly skilled Client Services Team Lead to join our team at Wild Recruitment. As a key member of our organization, you will be responsible for leading our client services team to deliver exceptional service to our clients.Key ResponsibilitiesClient Relationship Management: Develop and maintain strong relationships with our...
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Milton Keynes, Milton Keynes, United Kingdom wild recruitment Full time{"h1": "Client Services Team Manager", "p": "At Wild Recruitment, we are seeking a highly skilled Client Services Team Manager to lead our team in delivering exceptional service to our clients.As a Client Services Team Manager, you will be responsible for building and maintaining positive relationships with key clients, ensuring their needs are met and...
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Client Services Team Lead
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Milton Keynes, Milton Keynes, United Kingdom wild recruitment Full time{"h1": "Client Services Team Manager", "p": "At Wild Recruitment, we are seeking a highly skilled Client Services Team Manager to lead our team in delivering exceptional service to our clients.As a Client Services Team Manager, you will be responsible for building and maintaining positive relationships with key clients, ensuring their needs are met and...
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Milton Keynes, Milton Keynes, United Kingdom wild recruitment Full timeJob SummaryWe are seeking a highly skilled Client Services Team Lead to join our team at Wild Recruitment. As a key member of our organization, you will be responsible for leading our client services team to deliver exceptional service to our clients.Key ResponsibilitiesClient Relationship Management: Develop and maintain strong relationships with our...
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