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Guest Service Team Lead

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Rapport Guest Services Full time

Role Overview

The Guest Service Supervisor plays a pivotal role in leading and managing the Guest Service Team at Rapport Guest Services. This position requires a strong leader who can effectively manage the team, ensure excellent guest service, and maintain a high level of awareness of business activity.

Key Responsibilities

  • Lead and manage the Guest Service Team to deliver exceptional guest experiences.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Maintain a strong awareness of business activity and communicate updates to the team.
  • Identify and implement opportunities for process improvements and innovation.
  • Ensure the team has a full understanding of relevant booking systems and technology.
  • Take ownership of issues and follow them through to completion.

Requirements

  • Upbeat individual with integrity and a can-do attitude.
  • Passionate about delivering great service and taking responsibility for team contributions.
  • Ability to think creatively and find innovative solutions to improve efficiencies and customer service.
  • Proven people management skills and experience in managing successful teams.
  • Results-oriented and able to work to deadlines.