Guest Service Team Lead
2 days ago
Role Overview
The Guest Service Supervisor is a key member of the Rapport Guest Services team, responsible for leading and managing the Guest Service Team to deliver exceptional customer experiences.
Key Responsibilities
- Lead and manage the Guest Service Team to ensure seamless delivery of guest services.
- Develop and implement strategies to enhance the guest experience and improve service quality.
- Collaborate with the team to identify and resolve guest complaints and issues.
- Monitor and report on guest feedback and satisfaction.
- Stay up-to-date with industry trends and best practices to continuously improve service delivery.
Requirements
- Proven leadership and management experience in a customer-facing role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Passion for delivering exceptional customer experiences.
What We Offer
Rapport Guest Services is committed to providing a positive and supportive work environment that fosters growth and development. As a Guest Service Supervisor, you will have the opportunity to work with a talented team, develop your skills and expertise, and make a real difference in the lives of our guests.
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