Client Services Team Manager

7 days ago


Milton Keynes, Milton Keynes, United Kingdom Wild Recruitment Full time
Client Services Team Manager

We are seeking a Client Services Team Manager to lead our team in delivering exceptional service to our clients. The successful candidate will be responsible for building and maintaining strong relationships with key clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Client Relationship Management: Develop and maintain positive relationships with clients, ensuring their requests are handled efficiently and effectively.
  • Performance Monitoring: Identify and coordinate training requirements for the 1st Line Customer Service team, ensuring they adhere to our company values.
  • Back Office: Conduct regular quality assurance checks of back-office systems, identifying and addressing issues to improve client setup and maintenance.
Requirements:
  • Proven experience in team management and development
  • Ability to drive creativity and innovation
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Experience with customer service programs and databases

We are looking for a motivated and results-driven individual who is passionate about delivering exceptional service to our clients. If you have a strong track record of driving client satisfaction and have the skills and experience required for this role, we would love to hear from you.



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