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Client Services Manager

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Dove & Hawk Full time
Job Title: Client Services Manager

Join Dove & Hawk Property Recruitment, a leading provider of permanent recruitment services, as a Client Services Manager. In this role, you will be responsible for managing client relationships and delivering exceptional client service.

Key Responsibilities:
  • Manage client relationships and ensure delivery of exceptional client service through regular touchpoints, both online and in-person.
  • Explore development opportunities with existing relationships to increase portfolio sizes and contribute to business development for the service line.
  • Manage finances of the portfolio, including driving monthly billing targets, monitoring and improving recoveries, debt recovery, and forecasting.
  • Organize and provide on-the-job coaching to team members.
  • Identify training and development needs and ensure they are facilitated.
  • Elevate development issues and progression requirements to the senior management team.
  • Develop a personal brand to promote the work and appeal of the specialist team on LinkedIn and other social media platforms.
  • Engage actively in LinkedIn and create a presence, interacting with client, target, and service charge team posts, and creating own posts for sharing.
  • Contribute to the development of the approach and create and monitor an improvement-focused mentality across the team.
  • Collate, review, and suggest improvement ideas and changes to methodology and processes to enhance client service and efficiencies.
  • Promote, coach, and assist with the implementation and development of the bespoke software across the internal team and clients.
  • Stay aware of sector technical updates and share them with the team.
Requirements:
  • AAT qualified or part ACCA/ACA qualified.
  • Strong accounting background, including reviewing work from colleagues.
  • Ideal experience working within an accountancy practice.
  • Excellent communication and interpersonal skills - written and oral.
  • Able to work confidently alone but also be a team player.
  • Organized and methodical approach to handling workload of both self and others.
  • Proficient in mainline MS Office products, with in-depth experience and knowledge of Excel.
  • Knowledge of service charge accounting is an advantage.
  • Ability to learn and develop own knowledge.
Benefits:
  • Flexible study support packages to suit your requirements.
  • Pension scheme.
  • Group life assurance x 4.
  • Group income protection.
  • Birthday day off.
  • Health cash plan.
  • Parking on site.
  • Quarterly functions and events.
  • Access to our corporate reward scheme.
  • Employee Assistance Programme.
  • Opportunity to develop your skills and progress within the Firm.
  • Regular training and development.