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Client Services Team Lead

2 months ago

Milton Keynes, Milton Keynes, United Kingdom wild recruitment Full time

Job Summary

We are seeking a highly skilled Client Services Team Lead to join our team at Wild Recruitment. As a key member of our organization, you will be responsible for leading our client services team to deliver exceptional service to our clients.

Key Responsibilities

  • Client Relationship Management: Develop and maintain strong relationships with our clients, ensuring their needs are met and exceeded.
  • Team Leadership: Lead and mentor a team of customer service professionals to provide exceptional service to our clients.
  • Performance Monitoring: Monitor and analyze team performance to identify areas for improvement and implement strategies to enhance service delivery.
  • Service Excellence: Develop and implement strategies to improve customer satisfaction and exceed service expectations.
  • Reporting: Create and present regular reports to management on team performance and client feedback.
  • Back Office: Oversee the quality assurance of back-office systems and identify opportunities for improvement.

Requirements

  • Proven experience in team leadership and customer service management.
  • Strong communication and problem-solving skills.
  • Ability to analyze data and make informed decisions.
  • Experience in the SAAS industry or technology sector.
  • Strong analytical thinking skills and ability to learn software quickly.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.