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Client Services Team Lead

2 months ago

Milton Keynes, Milton Keynes, United Kingdom wild recruitment Full time
{"h1": "Client Services Team Manager", "p": "At Wild Recruitment, we are seeking a highly skilled Client Services Team Manager to lead our team in delivering exceptional service to our clients.

As a Client Services Team Manager, you will be responsible for building and maintaining positive relationships with key clients, ensuring their needs are met and exceeded. You will also lead and develop a team of Customer Service Associates, providing coaching and support to ensure they meet department and personal goals.

Key Responsibilities:

* Client Relationship Management: Build and maintain strong relationships with clients, ensuring their requests are handled correctly and within agreed timescales.
* Team Leadership: Lead and develop a team of Customer Service Associates, providing coaching and support to ensure they meet department and personal goals.
* Performance Monitoring: Identify and coordinate training requirements and needs for the Customer Service team, ensuring they adhere to company values.
* Service Excellence: Develop and implement strategies to improve customer satisfaction and exceed service expectations.
* Reporting: Create monthly and quarterly reports, KPI reporting to ensure goals are met and improvements are made.

Requirements:

* Team Management and Development experience
* Ability to understand client industry and requirements
* Excellent communication skills
* Strong problem-solving skills and ability to make judgment calls
* Strong analytical thinking skills, time management, and organization skills
* Customer Service Programs and Databases
* Ability to learn software quickly

If you are a motivated and experienced professional looking to take on a new challenge, we encourage you to apply for this exciting opportunity.

Please note that all applications will be treated confidentially and in accordance with our company's equal opportunities policy.

We look forward to hearing from you"}