Customer Success Executive

13 hours ago

London, Greater London, United Kingdom Hibob Inc. Full time

{"h2": "Customer Success Executive", "p": "We're seeking a seasoned Customer Success Executive to join our team at HiBob Inc. As a key member of our Customer Success Management group, you will be responsible for driving customer retention and satisfaction through strategic account management and relationship building. Your expertise will be instrumental in optimizing and scaling our customer success machine, with a focus on our most strategic accounts. If you're a people person with a data-driven mindset and a passion for driving business growth, we'd love to hear from you ", "ul": [{"li": "Own and manage a portfolio of strategic accounts, driving customer retention and satisfaction through proactive relationship building and strategic account planning."}, {"li": "Develop and execute customer success strategies to drive business growth, including upselling and cross-selling opportunities."}, {"li": "Collaborate with cross-functional teams, including sales, marketing, and product, to ensure seamless customer experiences and drive business outcomes."}, {"li": "Analyze customer data and market trends to identify opportunities for growth and improvement."}, {"li": "Develop and maintain strong relationships with key stakeholders, including executive sponsors and customer decision-makers."}], "h3": "Requirements", "ul": [{"li": "Proven experience in customer success, account management, or a similar role within a SaaS company."}, {"li": "Strong understanding of SaaS business models, customer lifecycle management, and subscription-based revenue streams."}, {"li": "Data-driven mindset with a focus on driving and measuring impact through key performance indicators (KPIs)."}, {"li": "Experience working with SMB to enterprise customers and complex account management at scale."}, {"li": "Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders."}, {"li": "Ability to analyze complex data sets and develop actionable insights to drive business growth."}, {"li": "Strong problem-solving skills, with the ability to think critically and develop creative solutions to complex customer challenges."}, {"li": "Experience with customer success platforms and tools, such as Salesforce or HubSpot."}, {"li": "Bachelor's degree in Business Administration, Marketing, or a related field."}]}

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