Reservations Supervisor
4 weeks ago
Job Title: Reservations Supervisor - Customer Service Expert
About the Role:
We are seeking a highly motivated and customer-focused Reservations Supervisor to join our team at Frasers Hospitality UK Ltd. As a key member of our reservations team, you will be responsible for delivering exceptional customer service, implementing reservations procedures, and supervising the reservations team.
Key Responsibilities:
- Contribute to delivering exceptional customer service to our guests
- Implement reservations procedures and supervise the reservations team
- Handle all group accommodation for London
- Assist the sales team in maintaining open communications with clients and key accounts
- Contribute to a culture of enthusiasm and success within the team and across the business
Requirements:
- Proven experience in a similar role
- Excellent attention to detail and time management skills
- Enthusiastic individual with a passion for customer service
- Ability to work as part of a team
- Leadership and team management skills
- Eligibility to work in the UK
What We Offer:
- Competitive rates of pay
- Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality
- Fully funded Apprenticeship programmes
- High Street Discounts
- Cycle to work scheme
- Healthcare Cash Plans
- Referral schemes
- Uniforms provided
- Wellness & National Campaign Days
- Wagestream
- Loyalty Bonus
- Employee Assistance Programme
About Us:
Frasers Hospitality is a global hospitality leader, delivering gold standard hospitality in cities across Asia, Australia, Europe, the Middle East, and Africa. We are passionate about promoting from within and fostering a culture of continual learning and development.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy
- We recycle and have removed single-use plastics from our day-to-day operation
- We have moved to a chemical-free cleaning system in our properties
- Volunteer to work for sustainable charities 2 days per year on full pay
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