Group Reservations Supervisor

4 weeks ago

London, Greater London, United Kingdom Imperial London Hotels Full time
Job Title: Group Reservations Supervisor

Job Summary:

We are seeking a highly organized and detail-oriented Group Reservations Supervisor to join our team at Imperial London Hotels. As a Group Reservations Supervisor, you will be responsible for managing all aspects of group reservations, including entry of confirmed bookings, preparation of proforma invoices, and ensuring timely deposits and prepayments.

Key Responsibilities:

  • Manage group reservations, including entry of confirmed bookings and preparation of proforma invoices.
  • Ensure timely deposits and prepayments from group clients.
  • Support the Reservations Manager with day-to-day operations and deliver high levels of customer service.
  • Keep up-to-date with new and current offers, packages, rates, and hotel information.
  • Ensure rooming lists are received on time and entered accurately in Opera.
  • Deal with calls and emails promptly and professionally, maintaining accurate administration for group bookings.
  • Support team members with daily challenges and queries, ensuring efficient and courteous resolution.

Requirements:

  • Previous experience in hotel reservations management.
  • Good level of spoken and written English.
  • Positive can-do attitude, with ability to work independently and as part of a team.
  • Confident and engaging telephone manner.
  • Flexible and reliable to work allocated shifts.
  • Working knowledge of Opera or similar PMS.

What We Offer:

  • 28 days holiday pro-rata, increasing with length of service up to 33 days.
  • Global discount for all IHG properties for you and friends and family for an overnight stay starting from £25.
  • Free meals on duty.
  • Uniform and dry-cleaning.
  • Workplace pension scheme.
  • £300 Refer a Friend Scheme.
  • Employee recognition.
  • Employee awards.
  • Social events.
  • Interest-free Season Ticket Loan/Travelcard Loan.
  • 50% discount to friends and family in our hotels on hotel rooms and 20% discount in our restaurants (subject to availability).
  • Local discounts at Gym, Dry Cleaners, Bowling, and Restaurant outlets.
  • Early Pay - Instantly access a portion of the pay you've already earned.
  • Shopping discounts across several high-street brands and online retailers (via Each Person).
  • Nursery Scheme via Each Person (subject to eligibility).
  • Mental health first aiders support and well-being.
  • Employee Assistance Programme - Supported by Hospitality Action.

Career and Development Benefits:

  • Training and development through our Imperial London Hotels Academy.
  • Access to fully funded apprenticeships (subject to eligibility).
  • £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility).
  • Access to Supported Study Scheme (subject to eligibility).
  • Annual Free English Course accredited by UCL Centre for Languages and International Education.
  • Opportunity to explore other roles within Imperial London Hotels after 1 year of service.

Extended Benefits:

  • Technology Scheme (subject to eligibility).
  • Cycle to Work Scheme (subject to eligibility).
  • Electrical Car Scheme for senior management positions only (subject to eligibility).

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