Group Reservations Coordinator

6 days ago


London, Greater London, United Kingdom Platinum Recruitment Consultancy Full time

Role: Group Reservations Executive

Location: London

Salary / Rate of pay: From £14.00 per hour

Platinum Recruitment Consultancy is working in partnership with a popular 4 Star Hotel in London and we have a fantastic opportunity for a Group Reservations Executive to join their team.

What's in it for you?

  • Office hours, generally Monday to Friday
  • Weekly pay (paid each Friday)
  • Potential to lead to permanent for the right individual

Key Responsibilities:

  • Manage and coordinate group reservations from initial inquiry through to confirmation and follow-up
  • Liaise with clients to understand their specific needs and provide tailored solutions that exceed expectations
  • Ensure all group reservations are accurately recorded in the system and communicated effectively to relevant departments
  • Work closely with the sales team to maximise revenue opportunities through effective management of group rates and availability
  • Prepare contracts, proposals, and other necessary documentation for group bookings
  • Maintain strong relationships with existing clients while actively pursuing new business opportunities
  • Handle any issues or changes promptly, ensuring client satisfaction at all times

Requirements:

  • Previous experience in a similar role within hospitality is essential and with excellent Group Reservations knowledge ideally within London market
  • Exceptional communication skills, both written and verbal, with proficiency in English
  • A keen eye for detail and the ability to manage multiple tasks effectively under pressure
  • A customer-focused approach with a commitment to providing outstanding service
  • Must have Cloud experience
  • Immediately available with the right to work in the UK (no sponsorship provided)


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