Housing Manager
1 month ago
Job Purpose: To provide high-quality, holistic support and intensive housing management for vulnerable adults.
Key Responsibilities:
- Support tenants with managing and sustaining their tenancies.
- Assess the needs of clients and provide tailored support to promote independence.
- Work closely with external agencies and experts to ensure the wider needs of tenants are met.
- Lead on Anti-Social Behaviour (ASB) cases and manage responses to reports of ASB.
- Provide performance reports to management and contribute to service improvement.
- Promote mediation uptake amongst residents to resolve disputes.
- Deliver the ASB communications strategy to raise awareness and increase referrals to mediation.
Requirements:
- A confident presenter with excellent communication skills.
- Evidence of successful outcomes in addressing ASB and fostering high levels of ownership and accountability.
- Ability to self-manage and analyse data to produce reports.
- Highly organised with a varied workload and ability to prioritise effectively.
- Knowledge of Housing legislation and landlord-related obligations.
- Experience of working in housing and delivering services to residents of social housing landlords.
- Demonstrable experience of service improvement delivery.
- Excellent customer service skills and a coordinated working approach.
Working Arrangements:
- Full-time, permanent position.
- Monday to Friday, 9am-6pm, with on-call duties 1 weekend in 4.
- Based at Crawley satellite office.
Benefits:
- Employee discount.
- On-site parking.
- Private dental insurance.
- Private medical insurance.
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