Housing Manager

1 week ago

Crawley, West Sussex, United Kingdom Caridon Group Full time
Housing Officer Job Description

Job Purpose: To provide high-quality, holistic support and intensive housing management for vulnerable adults.

Key Responsibilities:

  • Support tenants with managing and sustaining their tenancies.
  • Assess the needs of clients and provide tailored support to promote independence.
  • Work closely with external agencies and experts to ensure the wider needs of tenants are met.
  • Lead on Anti-Social Behaviour (ASB) cases and manage responses to reports of ASB.
  • Provide performance reports to management and contribute to service improvement.
  • Promote mediation uptake amongst residents to resolve disputes.
  • Deliver the ASB communications strategy to raise awareness and increase referrals to mediation.

Requirements:

  • A confident presenter with excellent communication skills.
  • Evidence of successful outcomes in addressing ASB and fostering high levels of ownership and accountability.
  • Ability to self-manage and analyse data to produce reports.
  • Highly organised with a varied workload and ability to prioritise effectively.
  • Knowledge of Housing legislation and landlord-related obligations.
  • Experience of working in housing and delivering services to residents of social housing landlords.
  • Demonstrable experience of service improvement delivery.
  • Excellent customer service skills and a coordinated working approach.

Working Arrangements:

  • Full-time, permanent position.
  • Monday to Friday, 9am-6pm, with on-call duties 1 weekend in 4.
  • Based at Crawley satellite office.

Benefits:

  • Employee discount.
  • On-site parking.
  • Private dental insurance.
  • Private medical insurance.

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