Front of House Operations Manager

3 weeks ago


Crawley, West Sussex, United Kingdom wagamama Full time

Role Overview

As a Front of House Manager at Wagamama, you will be responsible for overseeing all aspects of our front of house operation in line with our company values. This includes embodying our people promise and values through your actions, inspiring and motivating your team to provide exceptional service to our guests, and supporting the management team to develop and grow your team.

Key Responsibilities

  • Support the management team to oversee all aspects of front of house operations
  • Embody our people promise and values through your actions
  • Inspire and motivate your team to provide exceptional service to our guests
  • Support the management team to develop and grow your team

Perks and Benefits

  • Bonus scheme with up to £1,000 per year bonus opportunity
  • Dedicated 4-week training programme
  • Internal progression opportunities and fully funded apprenticeship programmes
  • £14-£25 of free food allowance on every shift
  • 50% discount at Wagamama and 30% off all other Treg brands with family and friends
  • 28 days holiday
  • Kintsugi wellness programme with access to councillors, cycle to work scheme, discounted gym and leisure
  • Family friendly policy with 26 weeks full pay and 13 weeks half pay for expectant parents or those adopting a child
  • Financial wellbeing support with access to loans repaid through your salary

What We Look For

  • An experienced supervisor/manager with a track record of leading a large restaurant team
  • A strong communicator with real conversations and consideration for your team
  • Able to understand financial performance of your restaurant
  • Experienced in managing labour and rotas
  • A passionate leader with experience of managing team performance and development
  • Able to create an inclusive environment where your team feel respected and valued
  • A forward-thinking problem solver with the ability to think on your feet and make quick decisions

The Wagamama Way

We are committed to championing change in our communities and the impact on the planet. Our philosophy of Kaizen, meaning 'good change', shapes every dish we create and pushes us to find better ways in all we do. We celebrate difference and appreciate personality over perfection. We promise to have your back and work together to build close bonds of trust and support.



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