Front of House Operations Manager

3 days ago


Crawley, West Sussex, United Kingdom wagamama Full time

Job Overview

As a Front of House Manager at Wagamama, you will be responsible for overseeing the entire front of house operation, ensuring that all aspects of the restaurant run smoothly and efficiently. This role requires a strong leader who can motivate and inspire their team to provide exceptional service to our guests.

Key Responsibilities

  1. Support the management team in developing and implementing strategies to drive sales and improve customer satisfaction.
  2. Lead a team of servers, bartenders, and hosts/hostesses to ensure that all areas of the front of house are running efficiently.
  3. Monitor and control labor costs, ensuring that staff are adequately staffed during peak periods.
  4. Manage inventory and ordering, ensuring that we have the necessary supplies to maintain our high standards of service.
  5. Develop and implement training programs to enhance the skills of front of house staff.
  6. Collaborate with the kitchen team to ensure that orders are fulfilled efficiently and that food quality is maintained.
  7. Benefits
  • Bonus scheme – up to £1,000 a year bonus opportunity + £140 average tips a week.
  • Dedicated 4-week training program.
  • Internal progression opportunities – fully funded apprenticeship programs to support your growth.
  • £14 - £25 of free food allowance on every shift.
  • 50% discount at Wagamama + 30% off all other TRG brands with family and friends.
  • 28 days holiday.
  • Kintsugi wellness – access to counselors, cycle to work scheme, discounted gym + leisure.
  • Family friendly policy – any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay.
  • Financial wellbeing support – access to loans repaid through your salary for those 'strapped for cash' moments in life.


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