Housing Solutions Coordinator

1 month ago


Crawley, West Sussex, United Kingdom Caridon Group Full time

Make a Difference in Social Housing


The Caridon Group is seeking an experienced Housing Officer to join our team of dedicated professionals who are committed to making a positive impact on people's lives.


This rewarding role offers the opportunity to work with a leading provider of social housing, supporting tenants and landlords across the UK. As a Housing Officer, you will be responsible for assisting tenants with Housing Benefit claims, accessing relevant benefits, and collaborating with external agencies to meet tenants' broader needs.


You will lead on Anti-Social Behaviour (ASB) cases, prioritizing high-risk situations, and managing communications among all parties involved. This requires excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.


We are looking for a highly motivated individual with a passion for delivering exceptional customer service and making a real difference in people's lives. If you have experience working in housing and providing services to social housing residents, we want to hear from you


Key Responsibilities:



  • Assist tenants with Housing Benefit claims and accessing relevant benefits
  • Collaborate with external agencies to meet tenants' broader needs
  • Lead on ASB cases, prioritizing high-risk situations and managing communications among all parties involved
  • Contribute to service improvement by ensuring compliance with ASB policy and legislation

What We Offer:



  • A competitive salary of £25,000 per annum
  • A comprehensive health benefits package, including life cover and cash back plan on medical treatments
  • Generous 33 days of annual leave allowance
  • Paid sick allowance
  • Employee referral scheme
  • Discount platform on favourite brands and services
  • Ongoing training and development opportunities

About Us:


The Caridon Group is a leading provider of social housing, dedicated to breaking the mould in the industry by offering innovative, creative, full-service home solutions. Our purpose is clear: to make a positive impact on people's lives and provide safe, comfortable homes for those in need.


We believe in nurturing talent and creating a workplace where everyone feels valued, can be themselves, and has the opportunity to reach their full potential. We celebrate diversity and support our colleagues through various initiatives and staff networks.



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