Housing Support Specialist

2 days ago


Crawley, West Sussex, United Kingdom Austin Fraser Full time
Make a Real Impact in Housing

We are on a mission to provide innovative, creative, full-service home solutions. As a key member of our team, you will focus on tenant sign-ups, support, and housing management, ensuring timely interviews and risk assessments with prospective clients.

Your responsibilities will include assisting tenants with Housing Benefit claims and accessing relevant benefits, while collaborating with external agencies to meet tenants' broader needs.

The role requires the ability to listen and communicate effectively, with good written communication and numeracy skills, as well as basic IT skills. Full clean UK Driving License is preferred but not required.

You will lead on Anti-Social Behaviour (ASB) cases, prioritising high-risk situations, and managing communications among all parties involved. You are expected to contribute to service improvement by ensuring compliance with ASB policy and legislation.

Our Values:

  • Innovation: We embrace new ideas and creative solutions
  • Compassion: We are dedicated to supporting our clients and creating safe, comfortable homes
  • Integrity: Honesty and transparency are at the heart of our business

What Is In It For You:

  • Health benefits package including life cover and cash back plan on medical treatments
  • Competitive company pension plan
  • Employee referral scheme
  • Discount platform on favourite brands and services
  • Paid sick allowance

As a valued member of our team, you can expect a generous 33 days of annual leave allowance, regular company events, and opportunities for professional growth and development.



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