Employee Relations Case Manager Senior HR Advisor Position

3 weeks ago


Solihull, Solihull, United Kingdom Serco Full time

Employee Relations Case Manager Senior HR Advisor Role

At Serco, we're seeking an experienced Employee Relations Case Manager to join our team of specialists.

  • Provide comprehensive employee relations guidance and support to Serco people managers.
  • Manage multiple ER cases from beginning to resolution, delivering clear, risk-based advice to managers throughout the process.
  • Work in partnership with the business to provide strong professional HR advice and support strategic HR decisions at all levels of the organisation.
  • Be a point of escalation for ER Advisors for more complex queries and provide day-to-day coaching as required.
  • Liaise with external agencies/functions such as legal and local union representatives regarding people issues related to procedures and policies.

About the Role

  • Proven experience in managing complex ER cases, including redundancies, restructures, disciplinary and grievance cases, and complex case management.
  • Confidence in coaching and mentoring people managers.
  • Ability to work in a fast-paced environment.

What You'll Need

  • Creative 'can-do' attitude, proven negotiation skills with confidence in relationship management at all levels.
  • Customer and delivery-focused, with the ability to make decisions and manage risks.
  • Up-to-date understanding and application of employment law and HR best practice.

What We Offer

  • Up to 6% contributory pension scheme.
  • Flexible working options.
  • A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.

About Serco

We bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally.



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