Complex Claims Resolution Expert

2 days ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

About the Opportunity:

We are looking for a talented individual to join our team as a Senior Motor Injury Claims Specialist. In this role, you will be responsible for managing complex claims, communicating with various stakeholders, and contributing to the development of our team.

Key Responsibilities:

  • Manage a portfolio of motor personal injury cases exceeding £150k per claim
  • Communicate effectively with customers, witnesses, insurers, repairers, solicitors, medical agencies, and case managers
  • Provide coaching, mentoring, and training to colleagues as a technical referral point
  • Maintain strong relationships with reinsurers through regular updates and reports
  • Contribute to bi-annual Large Loss Technical Forums by suggesting topics and issues to be covered

Requirements:

  • Proven experience in the motor insurance industry, specifically handling complex personal injury claims
  • Strong knowledge of indemnity and liability laws, including the Civil Procedure Rules, Serious Injury Guide, and rehabilitation codes
  • Ability to communicate complex information effectively to both internal and external stakeholders

What We Offer:

In addition to a competitive salary (approximately £70,000), we offer a range of benefits, including flexible working arrangements, annual bonuses, and a comprehensive benefits package.

],

  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    About the PositionWe are seeking a highly organized and detail-oriented Third Party Claims Resolution Expert to join our team at Hastings Direct in Leicester. This role involves conducting vehicle inspections and assessments, providing clear reports, and collaborating with customers and stakeholders to resolve claims.Main ResponsibilitiesConduct thorough...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job SummaryWe are seeking an experienced Claims Resolution Specialist to join our team at Hastings Direct. The successful candidate will be responsible for resolving high-value and complex claims cases, minimizing financial exposure, and providing expert advice and coaching to credit hire teams.About UsHastings Direct is a digital insurance provider with...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job DescriptionYou will be responsible for your own portfolio of complex fraud claims, including fraud ring operations and high-profile cases. You will work closely with your Technical Fraud Team Leader to ensure investigations are conducted to the highest standard.You will develop and implement strategies to advance our complex fraud capability using the...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job Summary: We are seeking a highly skilled Claims Resolution Specialist to join our team at Hastings Direct. As a Claims Resolution Specialist, you will be responsible for providing support to our customers who have been involved in accidents and are not at fault. Your primary objective will be to make contact with the third party and discuss their options...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    We are seeking an experienced Technical Claims Specialist - Credit Hire to join our team at Hastings Direct. This is a challenging and rewarding role that requires strong technical skills and a deep understanding of credit hire practices and procedures.The successful candidate will have significant experience in credit hire, as well as excellent...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    About the RoleThis Home Claims Resolution Manager position at Hastings Direct offers a unique opportunity to develop your career in customer service and claims management. With a salary of £24,300, this role is perfect for those looking to take on new challenges and responsibilities.You will be responsible for managing home claims handling within defined...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Become a key player in our repair claims teamHastings Direct is seeking a skilled Claims Resolution Specialist to join our dynamic team in Leicester. As a Claims Resolution Specialist, you will be responsible for ensuring a seamless repair journey for our customers by proactively coordinating updates and setting expectations.About the role:• Ensure a...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Role OverviewHastings Direct is seeking an experienced Claims Resolution Specialist to join our team in Leicester. This role involves managing home claims handling within set limits, ensuring seamless customer experiences.Key ResponsibilitiesManage home claims handling within established authority limits.Maintain and deliver high-quality claims...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job OverviewHastings Direct is seeking a skilled Claims Resolution Specialist to join their team. As a Claims Resolution Specialist, you will play a crucial role in providing exceptional customer experiences while resolving third-party claims efficiently.Key Responsibilities: Provide professional service to customers, ensuring their needs are met and...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking a skilled and motivated Claims Resolution Customer Advisor to join our team at Hastings Direct. As a Claims Resolution Customer Advisor, you will be responsible for providing exceptional customer service to our third-party customers, ensuring that their claims are resolved efficiently and effectively.Key Responsibilities* Provide...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job Role: Repair Claims Resolution SpecialistAbout the Role: We are seeking a highly skilled Repair Claims Resolution Specialist to join our claims team in Leicester. As a key member of our team, you will be responsible for ensuring a seamless repair journey for our customers by proactively coordinating updates and setting expectations.Key...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Hastings Direct is seeking a highly motivated and organized Insurance Claims Expert to join our team in Leicester. As an Insurance Claims Expert, you will be responsible for handling customer claims in a timely and efficient manner. You will communicate with customers via phone and email, resolve claims issues, and provide excellent service. In addition, you...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    About UsHastings Direct is a leading insurance provider committed to delivering exceptional customer experiences. Our team of dedicated professionals works together to drive growth, foster a culture of well-being, and promote excellence in everything we do.Role OverviewWe are seeking an experienced Vehicle Claims Resolution Specialist to join our dynamic...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Our team at Hastings Direct supports individuals when a car accident is not their fault, providing assistance to both our customers and other parties involved.The role involves working with Hire Monitors to resolve third-party claims in a professional and timely manner.Key responsibilities include:Providing empathetic support to claimants and Hire...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job DescriptionThe Claims Resolution Specialist role at Hastings Direct supports customers and other parties involved in non-fault accidents. This position provides vehicle repair and car hire solutions, ensuring a seamless customer experience.The ideal candidate will have the ability to objection handle, demonstrate resilience, and provide a professional...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job Summary:We are seeking a highly skilled and motivated Dispute Resolution Specialist to join our team. As a key member of our Claims Department, you will play a vital role in resolving disputes between customers and the company.About the Role:In this exciting opportunity, you will be responsible for handling claims from start to finish, ensuring that all...


  • Leicester, Leicester, United Kingdom Stonewater Full time

    At Stonewater, we're committed to delivering exceptional customer experiences. As a Senior Homes Complaints Resolution Expert, you'll play a critical role in ensuring our customers receive the highest level of service.About the RoleWe're seeking an experienced professional to join our Customer Relations Team as a Senior Homes Complaints Resolution Expert....


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    We're on a mission to become the Best and Biggest in the UK market, and we need talented colleagues like you to help us get there.Hastings Direct is a digital insurance provider that's made huge investments in data and tech capabilities. We've also nurtured our 4Cs culture, which focuses on getting it right for our colleagues, customers, company, and...

  • Building Surveyor

    4 weeks ago


    Leicester, Leicester, United Kingdom Stride Resource Management Ltd Full time

    We are seeking a skilled Building Surveyor to join our team at Stride Resource Management Ltd, where you will play a key role in assisting a leading Claims Management and Loss Adjusting firm.This home-based position will cover the Leicester area, with typical travel times not exceeding 2 hours. The ideal candidate will thrive in the technical aspect of...


  • Leicester, Leicester, United Kingdom Yü Group Full time

    About the RoleWe are seeking an experienced Customer Resolution Lead to join our team at Yü Group Plc, a leading energy supplier in the United Kingdom. The successful candidate will be responsible for managing complaints and ensuring exceptional customer service.Job Summary: As a key member of our customer services team, you will play a vital role in...