Customer Service Representative

2 weeks ago

Warrington, Warrington, United Kingdom Tesco Full time
About the role
As a Customer Service Representative at Tesco, you will be responsible for delivering exceptional customer service, ensuring that every shopper has a great shopping experience. You will work closely with your colleagues to maintain a clean and organized store, and provide support to customers with their queries and concerns.

Key responsibilities
Provide excellent customer service, responding to customer queries and concerns in a timely and professional manner.
Maintain a clean and organized store, ensuring that all areas are tidy and well-stocked.
Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction.
Participate in seasonal, community, and charity events to create a great inclusive atmosphere.
Be knowledgeable about store performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink, and deliver profit.
Handle products with care to maintain quality and ensure they reach customers in the best condition.

What's in it for you
Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
Request flexible working from day one
Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
Access to free wellbeing services with a range of resources to support your mind, body, and life
Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
Uniform provided and policies to support you for all of life's moments, big and small
Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here .

About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.
We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here .

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