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Facilities Operations Manager
2 months ago
GH Engage Limited is seeking an experienced Facilities Operations Manager to join our team and manage our busy Helpdesk Team.
Main Responsibilities- Line management of the Helpdesk team, with overall responsibility for timely delivery of all reactive, project and planned tasks.
- Responsibility for being Super User of the Concept Evolution system.
- Management of the CAFM system and the team to ensure accurate and live updating, compliance against the SLAs, KPIs and contractual obligations as noted in the Facility Management Agreements.
- Financial management, including Raising Purchase Orders and Invoicing and approvals.
- Delivering of training, and supporting the Contract Manager and National Operations Manager as required.
- Implementing and monitoring of all Helpdesk processes and working practices to ensure that the team works with clear structure and direction.
- Performance Management of all CAFM and Compliance related activities.
- Statutory Compliance.
- Operational and Contractual Compliance.
- SLA Management.
- Performance KPI's.
- Management of rechargeable works, PPM and Reactive Tasks.
- Recruitment, training, and line management of new Helpdesk staff and Contract Coordinators.
- Design and delivery of a comprehensive suite of training and user guides to maximise the output and performance from the Helpdesk team.
- Attendance and participation at CRMs and other meetings as required.
- Carry out additional ad hoc duties as required by the Contract Manager or National Operations Manager.
- Ensure that all key service specification, contractual obligations and deliverables of are recorded on the CAFM system assigned, and followed to closure to ensure SLA adherence, KPIs, H&S and Compliance Responsibilities.
- Weekly review of Statutory Compliance management, compliance position and planning, in conjunction with the Compliance Manager.
- Weekly review of PPM Compliance.
- Reporting of all unsafe practices to the H&S Compliance Manager.
- Check that RAMS have been signed off by a technical manager.
- Identify where permits are required and check that they are in place prior to works starting.
- Auditing the CAFM system to ensure accuracy of record keeping, rectification times, call categorisation and task allocation.
- Weekly auditing of Compliance Tasks, Trackers & Folders ensuring correct alignment of PPM tasks and accurate assignment with completion on time to prevent backlog maintenance.
- Training and coaching for all CAFM users.
- Constantly monitor progress against all open jobs.
- Review all POs raised on CAFM against delegated authority to ensure compliance.
- Approve POs and invoices aligned to delegated authority.
- Minimise lost revenue through supply chain by ensuring efficient scheduling of works.
- Experience operating in the PFI/PPP FM or similar complex facilities services operation where CAFM data management is key to delivering excellence.
- Implementing, monitoring, and updating systems and processes to monitor Hard FM Services to ensure compliance with contractual SLAs.
- Experience of mobilising a Helpdesk or implementing new systems and processes, including training package design and delivery.
- Knowledge and understanding of Hard FM CAFM and Helpdesk software packages.
