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Internal Sales Coordinator

2 months ago

Leamington Spa, Warwickshire, United Kingdom Pertemps Bond Full time
About the Role

We are seeking a highly skilled and motivated Internal Sales Coordinator to join our team at Pertemps Bond. As a key member of our sales team, you will be responsible for co-ordinating the day-to-day management of customer orders and enquiries, ensuring excellent levels of customer service and driving sales growth.

Main Responsibilities
  • Customer Order Management: Co-ordinate the receipt, processing, and dispatch of customer orders, ensuring timely and accurate delivery.
  • Commercial Tenders and Quotations: Prepare and submit commercial tenders and quotations in line with customer deadlines or agreed timescales.
  • Customer Relationship Building: Develop and maintain effective relationships with customers, responding to their queries and concerns in a professional and timely manner.
  • Email and Inbox Management: Monitor and action email activity on the shared sales inbox, forwarding emails to respective departments/individuals as required.
  • Customer Complaints: Actively manage customer complaints, ensuring quick resolution and remedial action.
  • Warehouse Liaison: Liaise with the warehouse team on shipping customer orders, ensuring that on-time deliveries are being achieved.
  • Order Progress Updates: Proactively advise customers of order progress via phone and email.
  • Sales Support: Provide sales support to management, including data gathering and prospecting opportunities.
  • Time Management: Demonstrate good time management, prioritizing key customers, tasks, and enquiries.
  • International Liaison: Liaise with our China team for shipping updates, product release updates, and order progress.
  • Training and Development: Attend sales and product training opportunities to build on customer service and product knowledge.
  • KPIs and Targets: Monitor outstanding quotations and follow up with customers to obtain important feedback and increase conversion/hit rates. Liaise with management on KPIs to ensure targets are met.
  • Technical Skills: Proficient with Microsoft Office suite.
Requirements
  • Manufacturing/Engineering Industry Knowledge: Manufacturing/Engineering industry knowledge or background welcomed, but not essential.
  • Valid UK Driving Licence: Valid UK driving licence and access to your own car.
  • Reactive Role: Looking for a reactive role with career progression.
  • Excellent Communication Skills: Excellent telephone manner and customer service experience.
  • Professional Presentation: Well presented with a friendly and positive manner.