Senior Retirement Communities Director

1 week ago


London, Greater London, United Kingdom Sanctuary Group Full time

Sanctuary Group is a leading provider of housing, care, and support services to individuals across England.

We're currently seeking an experienced Deputy Retirement Communities Manager to join our team at Coopers Court in London.

This role will involve supporting the delivery of an effective housing management service, ensuring compliance with legislative and regulatory requirements.

You'll be responsible for managing relationships within the service, promoting better outcomes with residents, staff, volunteers, and the local community.

Your duties will include assisting in tenancy management, coordinating low-level Antisocial Behaviour (ASB) cases, and building relationships with customers and internal stakeholders.

You'll also be responsible for delivering social activities, promoting wider use of communal facilities, and recording relevant data.

To succeed in this role, you'll need strong customer service skills, high levels of motivation, flexibility, and communication.

You should have experience of achieving Key Performance Indicators (KPIs), working in a customer service or front-of-house role, and ensuring contractual compliance.

The salary for this position is approximately £28,256 - £29,744 per annum, depending on qualifications and experience.

We offer a range of benefits, including at least 25 days paid holiday, a pension scheme with employer contributions, and health and well-being plans.



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