Call Centre Support Specialist

3 weeks ago

Northampton, Northamptonshire, United Kingdom IN n OUT Autocentres Full time
Job Description

**Job Summary**

We are seeking a highly skilled and customer-focused individual to join our Customer Care Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that our customers receive the highest level of service.

Key Responsibilities:

  • Manage incoming customer calls and emails, providing timely and effective resolutions to customer inquiries and complaints.
  • Process customer bookings, orders, and payments, ensuring accuracy and attention to detail.
  • Provide recommendations to customers for other goods and services as appropriate, ensuring that our customers receive the best possible service.
  • Update and maintain our internal booking system, ensuring that all customer information is accurate and up-to-date.
  • Assist with customer complaints and feedback, ensuring that all issues are logged and handled in accordance with our company's policies and procedures.
  • Provide ad-hoc support to the Call Centre Manager and central management team as required.
  • Act as an ambassador for IN 'n' OUT Autocentres, ensuring that our customers receive the highest level of service and that our company's values and ethos are upheld.

Requirements:

  • Excellent customer service skills, with the ability to provide timely and effective resolutions to customer inquiries and complaints.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Basic computer skills, with the ability to use our internal booking system and other software applications.
  • Ability to maintain confidentiality and handle sensitive customer information.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work for a leading company in the automotive industry.
  • A fast-paced and dynamic work environment.
  • The chance to develop your skills and career with a company that values its employees.

  • Call Centre Agent

    5 days ago

    Northampton, Northamptonshire, United Kingdom Abington Medical Centre Full time

    {"Job Title": "Call Centre Agent", "Job Summary": "We are seeking a skilled Call Centre Agent to join our team at Abington Medical Centre. As a Call Centre Agent, you will be the first point of contact for patients, providing a high level of customer service and ensuring the smooth running of our practice. Responsibilities: * Handle a high volume of...

  • Call Centre Agent

    4 days ago

    Northampton, Northamptonshire, United Kingdom Abington Medical Centre Full time

    {"Job Title": "Call Centre Agent", "Job Summary": "We are seeking a skilled Call Centre Agent to join our team at Abington Medical Centre. As a Call Centre Agent, you will be the first point of contact for patients, providing a high level of customer service and ensuring the smooth running of our practice. Responsibilities: * Handle a high volume of...

  • Call Centre Representative

    1 day ago

    Northampton, Northamptonshire, United Kingdom Abington Medical Centre Full time

    About the RoleAbington Medical Centre is seeking a skilled and compassionate Call Handler to join our team. As a Call Handler, you will be the first point of contact for patients, providing a warm and welcoming experience. You will be responsible for handling a high volume of telephone calls, responding to patient inquiries, and ensuring the smooth running...

  • Call Centre Representative

    2 days ago

    Northampton, Northamptonshire, United Kingdom Abington Medical Centre Full time

    About the RoleAbington Medical Centre is seeking a skilled and compassionate Call Handler to join our team. As a Call Handler, you will be the first point of contact for patients, providing a warm and welcoming experience. You will be responsible for handling a high volume of telephone calls, responding to patient inquiries, and ensuring the smooth running...

  • Call Center Representative

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Abington Medical Centre Full time

    About the RoleAbington Medical Centre is seeking a skilled and dedicated individual to join our team as a Call Center Representative. As a key member of our administration team, you will play a vital role in ensuring the smooth running of our practice and reception/admin service.Key ResponsibilitiesProvide exceptional customer service to patients, responding...

  • Call Center Representative

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Abington Medical Centre Full time

    About the RoleAbington Medical Centre is seeking a skilled and dedicated individual to join our team as a Call Center Representative. As a key member of our administration team, you will play a vital role in ensuring the smooth running of our practice and reception/admin service.Key ResponsibilitiesProvide exceptional customer service to patients, responding...

  • Call Center Representative

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Abington Medical Centre Full time

    About Abington Medical CentreAbington Medical Centre is a leading healthcare provider in the region, dedicated to delivering high-quality patient care and services.Job SummaryWe are seeking a highly skilled and experienced Call Center Representative to join our team. The successful candidate will be responsible for providing exceptional customer service,...

  • Call Center Representative

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Abington Medical Centre Full time

    About Abington Medical CentreAbington Medical Centre is a leading healthcare provider in the region, dedicated to delivering high-quality patient care and services.Job SummaryWe are seeking a highly skilled and experienced Call Center Representative to join our team. The successful candidate will be responsible for providing exceptional customer service,...

  • Call Center Representative

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Abington Medical Centre Full time

    About Abington Medical CentreAbington Medical Centre is a leading healthcare provider in the region, dedicated to delivering high-quality patient care and services.Job SummaryWe are seeking a highly skilled and experienced Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for patients and...

  • Call Center Representative

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Abington Medical Centre Full time

    About Abington Medical CentreAbington Medical Centre is a leading healthcare provider in the region, dedicated to delivering high-quality patient care and services.Job SummaryWe are seeking a highly skilled and experienced Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for patients and...

  • Care and Support Specialist

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Creative Support Ltd Full time

    About the RoleCreative Support Ltd is seeking a skilled Support Worker to join our team in providing care and support to individuals with diverse needs. As a Support Worker, you will play a vital role in ensuring the well-being and independence of our service users.Key ResponsibilitiesProvide person-centred care and support to service users in all aspects of...

  • IT Support Specialist

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Ideal Personnel & Recruitment Solutions Limited Full time

    Job Summary:Ideal Personnel & Recruitment Solutions Limited is seeking an IT Support Specialist to join their team. As an IT Support Specialist, you will be responsible for providing first-line IT support to staff, partners, and consultants.Key Responsibilities:Provide first-line IT support and work with other members of the IT department to resolve...

  • Practice Nurse Specialist

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Brook Medical Centre Full time

    Job SummaryWe are seeking a highly skilled and motivated Practice Nurse Specialist to join our team at Brook Medical Centre. As a key member of our multidisciplinary team, you will be responsible for providing high-quality patient care and contributing to the delivery of excellent healthcare services.Main ResponsibilitiesProvide routine nursing services to...

  • Practice Nurse Specialist

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Brook Medical Centre Full time

    Job SummaryWe are seeking a highly skilled and motivated Practice Nurse Specialist to join our team at Brook Medical Centre. As a key member of our multidisciplinary team, you will be responsible for providing high-quality patient care and contributing to the delivery of excellent healthcare services.Main ResponsibilitiesProvide routine nursing services to...

  • IT Support Specialist

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Ideal Personnel & Recruitment Solutions Limited Full time

    Job Summary:Ideal Personnel & Recruitment Solutions Limited is seeking an IT Support Specialist to join their team. As an IT Support Specialist, you will be responsible for providing first-line IT support to staff, partners, and consultants. You will work as part of a team to resolve day-to-day IT problems, ensuring that all queries are recorded and followed...

  • IT Support Specialist

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Ideal Personnel & Recruitment Solutions Limited Full time

    Job Summary:Ideal Personnel & Recruitment Solutions Limited is seeking an IT Support Specialist to join their team. As an IT Support Specialist, you will be responsible for providing first-line IT support to staff, partners, and consultants. You will work as part of a team to resolve day-to-day IT problems, ensuring that all queries are recorded and followed...

  • Administrative Support Specialist

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:Hays Specialist Recruitment Limited is seeking a highly organized and detail-oriented Sales Administrator to provide essential administrative support to the sales team. As a key member of the team, you will play a crucial role in ensuring the smooth operation of sales processes and contributing to overall sales success.Key Responsibilities:Order...

  • Sales and Administrative Support Specialist

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:Hays Specialist Recruitment Limited is seeking a highly organized and detail-oriented Sales and Administrative Support Specialist to join our team. As a Sales and Administrative Support Specialist, you will provide essential administrative support to the sales team, ensuring the smooth operation of sales processes and contributing to overall...

  • Sales and Administrative Support Specialist

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:We are seeking a highly organized and detail-oriented Sales and Administrative Support Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our sales team, you will provide essential administrative support to ensure the smooth operation of sales processes and contribute to overall sales success.Key...

  • Sales and Administrative Support Specialist

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:We are seeking a highly organized and detail-oriented Sales and Administrative Support Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our sales team, you will provide essential administrative support to ensure the smooth operation of sales processes and contribute to overall sales success.Key...