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Call Centre Representative

1 month ago

Northampton, Northamptonshire, United Kingdom Abington Medical Centre Full time

About the Role

Abington Medical Centre is seeking a skilled and compassionate Call Handler to join our team. As a Call Handler, you will be the first point of contact for patients, providing a warm and welcoming experience. You will be responsible for handling a high volume of telephone calls, responding to patient inquiries, and ensuring the smooth running of our practice.

Main Responsibilities

  • Provide exceptional customer service to patients, responding to their queries and concerns in a timely and professional manner.
  • Handle a large volume of telephone calls, using your communication skills to resolve issues and provide information.
  • Work collaboratively with the practice team to ensure seamless communication and a high level of patient satisfaction.
  • Maintain accurate records and update patient information as necessary.
  • Contribute to the overall efficiency and effectiveness of the practice, identifying areas for improvement and suggesting solutions.

About Us

Abington Medical Centre is a busy and dynamic practice, serving a diverse patient population. We are committed to providing high-quality care and excellent customer service. Our team is dedicated, passionate, and enthusiastic, and we are looking for someone who shares our values and is eager to contribute to our success.