Call Centre Administrator
3 weeks ago
Job Summary
Abington Medical Centre is seeking a skilled Call Centre Administrator to join their team. The successful candidate will be responsible for ensuring the smooth running of the practice and reception/admin service, promoting high practice standards of customer service.
Main Duties
- Handle a large volume of telephone calls, obtaining and recording accurate information using the systems provided.
- Communicate with patients and members of the practice team in a calm and respectful manner at all times.
- Book appointments with healthcare professionals when required, in accordance with practice policies and procedures.
- Make outgoing calls to patients, informing them accurately of all information following clinical instruction.
- Direct patients to the practice website to obtain useful information and complete required forms.
- Inform patients of the practice's online services and advise on how this service works.
- Monitor the flow of patients into the waiting room.
- Explain the registration process to new patients and those seeking temporary cover.
- Ensure accurate messages are taken for all members of the practice team.
- Direct information to the relevant staff member who can help with enquiries.
- Act as a chaperone if required.
- Ensure that all workstations are clean and tidy before and after use.
About Us
Abington Medical Centre serves the Borough of Northampton. Our team includes 8 GPs, 2 nurses, 2 healthcare assistants, a practice manager, and reception/admin staff. We also have additional roles to support the GPs, including Clinical Pharmacists, Pharmacy Technicians, Social Prescribers, and Paramedics.
The practice offers a full general practice service and runs specialist clinics for diabetes, COPD, and asthma sufferers.
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