Customer Service Representative
4 weeks ago
We are seeking a highly skilled and motivated Customer Scheduling Advisor to join our team at Ricoh UK's Contact Centre in Northampton.
Key Responsibilities- Process customer requests for service assistance by scheduling engineers to attend customer requests in an effective and professional manner.
- Take ownership of customer requests from call receipt to call closure, providing customer updates on response times and troubleshooting based on scheduling systems.
- Provide outstanding customer service to external and internal customers through taking calls and responding appropriately.
- Escalate unresolved calls to schedule engineer visits within required timescales to ensure service level agreements are met.
- Promote Company initiatives to enhance customer satisfaction and Company performance.
- Communicate activity, performance, response times, and customer escalations to the Field Service Manager to address issues quickly and efficiently.
- Adhere to Ricoh Policies and procedures to ensure high quality and efficiencies.
- Maintain database integrity by verifying customer information and file maintenance.
- Good telephone manner
- Excellent customer handling skills
- Written communication skills for effective communication with internal and external contacts
- Knowledge of relevant systems and procedures
- Basic understanding of Ricoh and non-Ricoh product ranges
- Commercial awareness of the Company's customer base
- Good geographical knowledge
- Negotiation skills
- Problem-solving skills
- An excellent package with solid basic, strong bonus, and company benefits
- Opportunity to join a global company
-
Customer Service Representative
2 weeks ago
Northampton, Northamptonshire, United Kingdom Welcome Break Full timeCustomer Service RepresentativeWelcome Break is a leading provider of hospitality services, and we are seeking a Customer Service Representative to join our team.As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring that their experience is memorable and enjoyable.You will work as...
-
Customer Service Representative
2 weeks ago
Northampton, Northamptonshire, United Kingdom Brook Street NMR Full timeCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Brook Street NMR. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective responses to customer inquiriesResolve customer...
-
Customer Service Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom Impact Recruitment Full timeJob Title: Customer Service RepresentativeJob Description:We are seeking a skilled Customer Service Representative to join our team at Impact Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service and technical solutions to our clients.Duties and Responsibilities:Diagnose customer product...
-
Customer Service Representative
1 day ago
Northampton, Northamptonshire, United Kingdom Dunelm Full timeJob Role OverviewPay £6.72 - £11.44 per hour.Our coffee shops in Northampton are looking for a Customer Service Representative to work a minimum of 20 hours per week. The hours will be spread across the week and will include at least one evening and one Saturday or Sunday shift.Dunelm's coffee shops, affectionately titled Pausa, are thriving, and our...
-
Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full timeJob Title: Customer Service RepresentativeWe are seeking a talented Customer Experience Representative / Sales Representative who is fluent in French to join our team at Hays Specialist Recruitment Limited.Job Summary:This is an exciting opportunity to provide exceptional service to our existing customers and attract new business. As a Customer Service...
-
Customer Service Representative
1 month ago
Northampton, Northamptonshire, United Kingdom Nationwide Building Society Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and supporting our customers with their financial needs.Key ResponsibilitiesProvide excellent customer service and support to...
-
Customer Service Representative
1 month ago
Northampton, Northamptonshire, United Kingdom Nationwide Building Society Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and supporting our customers with their financial needs.Key ResponsibilitiesProvide excellent customer service and support to...
-
Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom Tempeo Limited Full timeCustomer Care Representative OpportunityTempeo Limited is seeking a motivated and enthusiastic Customer Care Representative to join our team. The ideal candidate will have strong communication skills and a passion for delivering outstanding customer service.Key Responsibilities:Manage customer interactions across multiple channels, including phone, email,...
-
Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom Tempeo Limited Full timeCustomer Care Representative OpportunityTempeo Limited is seeking a motivated and enthusiastic Customer Care Representative to join our team. The ideal candidate will have strong communication skills and a passion for delivering outstanding customer service.Key Responsibilities:Manage customer interactions across multiple channels, including phone, email,...
-
Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom My 1st Years Full timeAbout My 1st YearsWe are a leading online retailer of baby gifts and products. Our mission is to provide exceptional customer service and ensure that every customer has a positive experience with our brand.Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service...
-
Customer Service Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom My 1st Years Full timeAbout My 1st YearsWe are a leading online retailer of baby gifts and products. Our mission is to provide exceptional customer service and ensure that every customer has a positive experience with our brand.Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service...
-
Customer Service Representative
1 month ago
Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Hays Specialist Recruitment Limited. As a key member of our sales team, you will play a crucial role in providing exceptional customer service and driving sales growth.Key Responsibilities:Customer Service: Respond promptly and...
-
Customer Service Representative
1 month ago
Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Hays Specialist Recruitment Limited. As a key member of our sales team, you will play a crucial role in providing exceptional customer service and driving sales growth.Key Responsibilities:Customer Service: Respond promptly and...
-
Customer Service Representative
2 weeks ago
Northampton, Northamptonshire, United Kingdom Brook Street NMR Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our helpdesk team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to customers via...
-
Customer Service Representative
2 weeks ago
Northampton, Northamptonshire, United Kingdom Nationwide Building Society Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at Nationwide Building Society. As a key member of our Collections and Recoveries department, you will play a vital role in supporting our customers through challenging financial times.As a Customer Service Representative, you will be responsible for...
-
Customer Service Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom Tempeo Limited Full timeTempeo Limited is seeking a motivated and enthusiastic Customer Service Representative to manage customer interactions across multiple channels, including phone, live chat, and email. The ideal candidate will have strong communication skills and a passion for delivering outstanding customer service.Key Responsibilities:Manage customer interactions across...
-
Customer Service Representative
2 weeks ago
Northampton, Northamptonshire, United Kingdom Ricoh Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Ricoh UK. As a Customer Service Representative, you will be responsible for processing customer requests for service assistance by scheduling engineers to attend customer requests in an effective and professional manner.Key ResponsibilitiesTo process customer...
-
Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom Tempeo Limited Full timeTempeo Limited is seeking a motivated and enthusiastic Customer Care Representative to manage customer interactions across multiple channels, including phone, email, and live chat. The ideal candidate will have strong communication skills and a passion for delivering outstanding customer service.Key Responsibilities:Manage customer interactions across...
-
Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom Tempeo Limited Full timeTempeo Limited is seeking a motivated and enthusiastic Customer Care Representative to manage customer interactions across multiple channels, including phone, email, and live chat. The ideal candidate will have strong communication skills and a passion for delivering outstanding customer service.Key Responsibilities:Manage customer interactions across...
-
Customer Service Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom Ricoh Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Ricoh UK. As a Customer Service Representative, you will be responsible for processing customer requests for service assistance by scheduling engineers to attend customer requests in an effective and professional manner.Key ResponsibilitiesTo process customer...