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Call Centre Agent

2 months ago


Northampton, Northamptonshire, United Kingdom Abington Medical Centre Full time

{"Job Title": "Call Centre Agent", "Job Summary": "We are seeking a skilled Call Centre Agent to join our team at Abington Medical Centre. As a Call Centre Agent, you will be the first point of contact for patients, providing a high level of customer service and ensuring the smooth running of our practice.

Responsibilities:

* Handle a high volume of telephone calls, obtaining and recording accurate information using our systems.
* Communicate with patients and members of the practice team in a calm and respectful manner.
* Book appointments with healthcare professionals, following practice policies and procedures.
* Make outgoing calls to patients, informing them of information following clinical instruction.
* Direct patients to our practice website to obtain useful information and complete forms.
* Inform patients of our online services and advise on how this service works.
* Monitor the flow of patients into the waiting room.
* Explain the registration process to new patients and those seeking temporary cover.
* Ensure accurate messages are taken for all members of the practice team.
* Direct information to the relevant staff member who can help with enquiries.
* Ensure that notifications and emails are checked on a regular basis.

Requirements:

* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment.
* Knowledge of practice policies and procedures.
* Ability to maintain confidentiality and handle sensitive information.

If you are a motivated and organized individual who is passionate about delivering excellent customer service, we would love to hear from you.

Please submit your application, including your CV and a covering letter, to [insert contact information].

We look forward to hearing from you.

Best regards,
[Your Name]"}