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Customer Service Representative

4 weeks ago

Northampton, Northamptonshire, United Kingdom Virtuoso Recruitment Limited Full time
Customer Service Agent

We are seeking a highly motivated and organized Customer Service Agent to join our team at Virtuoso Recruitment Limited. As a key member of our customer services team, you will be responsible for providing exceptional customer service to our account holders, responding to their queries, and resolving any issues in a timely and professional manner.

Key Responsibilities:
  • Answer account holder query calls and provide basic technical support
  • Respond to email queries using Freshdesk ticketing system
  • Process account holder applications
  • Provide sales advice to new account applicants
  • Raise credit and debit invoices and make adjustments to accounts
Requirements:
  • Excellent verbal and written communication skills
  • Strong computer skills and IT literacy
  • Good attention to detail and organizational skills
  • Ability to prioritize effectively and work in a team environment
What We Offer:
  • Training in the cards industry
  • Opportunity to work with a fast-growing and multi-award-winning company
  • Competitive salary up to £25,000.00 to £26,000.00 per year

If you are a motivated and customer-focused individual with excellent communication skills, we would love to hear from you. Please apply with your CV and a cover letter outlining your experience and qualifications for the role.