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Call Center Representative
2 months ago
About Abington Medical Centre
Abington Medical Centre is a leading healthcare provider in the region, dedicated to delivering high-quality patient care and services.
Job Summary
We are seeking a highly skilled and experienced Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for patients and will be responsible for providing exceptional customer service, handling a high volume of calls, and ensuring the smooth running of our reception/admin service.
Main Responsibilities
- Handle a large volume of telephone calls, obtain and record accurate information using our systems.
- Communicate with patients and members of the practice team in a calm and respectful manner at all times.
- Book appointments with healthcare professionals when required, in accordance with our practice policies and procedures.
- Make outgoing calls to patients, informing them accurately of all information following clinical instruction.
- Direct patients to our practice website to obtain useful information and complete forms required.
- Inform patients of our online services and advise on how this service works.
- Monitor the flow of patients into the waiting room.
- Explain the registration process to new patients and those seeking temporary cover.
- Ensure accurate messages are taken for all members of the practice team.
- Direct information to the relevant staff member who can help with enquiries.
- Ensure that notifications and emails are checked on a regular basis.
- Act as a chaperone if required.
- Ensure that all workstations are clean and tidy before and after use.
About You
We are looking for a highly motivated and organized individual with excellent communication skills and a passion for delivering exceptional customer service. You will have a strong understanding of healthcare policies and procedures and be able to work effectively in a fast-paced environment.
Person Specification
- Essential:
- Strong communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Strong organizational and time management skills.
- Ability to maintain confidentiality and handle sensitive information.
- Desirable:
- Experience working in a healthcare setting.
- Knowledge of healthcare policies and procedures.
