Unified Communications Specialist

3 weeks ago

StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time

About the Role

We are seeking a highly skilled Unified Communications Specialist to join our team. As a Messaging Engineer, you will play a critical role in managing, supporting, and developing Unified Communication technologies across the Business.

Your responsibilities will include contributing to the engineering and architecture disciplines by utilizing your knowledge to plan, build, deploy, and support new and existing UC technologies. You will be responsible for all technical collateral, including high-level designs, standards, and incident response plans.

You will collaborate with other teams to proactively monitor system performance, addressing and resolving any issues. The role will ensure service availability is maintained and improved, leading to an enhanced user experience.

Key Responsibilities

  • Maintaining and managing all UC services, upgrades, changes, and service improvements, while ensuring operational stability is paramount.
  • Designing platforms and services that are highly available and resilient to support a user base of over 10,000 users.
  • Ensuring all On-Premise and Cloud applications are protected and secured in line with information security standards.
  • Maintaining downstream products, governing updates, feature changes, and 3rd line support, while ensuring each update is reviewed on a schedule, forecasting, and reviewing changes in line with the technology roadmap.
  • Delivering all work proactively, while liaising with multiple teams to drive solutions and deadlines.
  • Presenting technology decisions that are supported by the vendor, which work in line with the current technology estate and outline impact and risks.
  • Managing Projects, Small Works, Service Improvements, and 3rd line BAU.
  • Ensuring each platform and service is correctly monitored with the correct thresholds for KPIs and alerts.
  • Managing service roadmaps, consistently reviewing growth and consumption.
  • Creating reporting packs to demonstrate platform health, version control, and feature changes.

Requirements

  • Extensive experience working within an enterprise Business in a 3rd line UC position.
  • Experience managing feature changes and lifecycle management.
  • Ability to manage On-Premise and Cloud platform infrastructure through design, implementation, continual service improvement, and maintenance.
  • Understanding of ITIL framework and best practice.
  • Knowledge of identity management and hybrid ecosystem.
  • Strong analytical and documentation skills.
  • In-depth technical knowledge of Microsoft Exchange, Microsoft Teams, Cisco ESA, Mobile Device Management, and Mobile Access Management such as ntune and Workspace One, and Message Hygiene including Filtering, EOP, and ATP.
  • Experience of strategic planning and decision-making to align IT with Business objectives.
  • Ability to understand and deliver tasks and projects to Business standards.
  • Ability to work to deadlines and pragmatic approach to administration, governance, and risk.

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