Unified Communication Specialist

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time

About the Role

We are seeking a highly skilled Unified Communication Specialist to join our team at bet365. As a Messaging Engineer, you will play a crucial role in managing, supporting, and developing Unified Communication technologies across the Business.

Key Responsibilities:

  • Maintain and manage all UC services, upgrades, changes, and service improvements while ensuring operational stability.
  • Design platforms and services that are highly available and resilient to support a user base of over 10,000 users.
  • Ensure all On-Premise and Cloud applications are protected and secured in line with information security standards.
  • Manage downstream products, governing updates, feature changes, and 3rd line support while ensuring each update is reviewed on a schedule, forecasting, and reviewing changes in line with the technology roadmap.
  • Deliver all work proactively while liaising with multiple teams to drive solutions and deadlines.
  • Present technology decisions that are supported by the vendor, which work in line with the current technology estate and outline impact and risks.
  • Manage Projects, Small Works, Service Improvements, and 3rd line BAU.
  • Ensure each platform and service is correctly monitored with the correct thresholds for KPIs and alerts.
  • Manage service roadmaps, consistently reviewing growth and consumption.
  • Create reporting packs to demonstrate platform health, version control, and feature changes.

Requirements

  • Extensive experience working within an enterprise Business in a 3rd line UC position.
  • Experience managing feature changes and lifecycle management.
  • Ability to manage On-Premise and Cloud platform infrastructure through design, implementation, continual service improvement, and maintenance.
  • Understanding of ITIL framework and best practice.
  • Knowledge of identity management and hybrid ecosystem.
  • Strong analytical and documentation skills.
  • In-depth technical knowledge of Microsoft Exchange, Microsoft Teams, Cisco ESA, Mobile Device Management, and Mobile Access Management such as ntune and Workspace One, and Message Hygiene including Filtering, EOP, and ATP.
  • Experience of strategic planning and decision making to align IT with Business objectives.
  • Ability to understand and deliver tasks and projects to Business standards.
  • Ability to work to deadlines and pragmatic approach to administration, governance, and risk.


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    About the RoleWe are seeking a highly skilled Unified Communications Specialist to join our team at bet365. The successful candidate will play a key role in managing, supporting, and developing Unified Communication technologies across our Business.Main ResponsibilitiesDesign, implement, and maintain Unified Communication platforms and services to ensure...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    About the RoleWe are seeking a highly skilled Unified Communication Specialist to join our team at bet365. As a Messaging Engineer, you will play a crucial role in managing, supporting, and developing Unified Communication technologies across the Business.Key Responsibilities:Maintain and manage all UC services, upgrades, changes, and service improvements...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    About the RoleWe are seeking a highly skilled Unified Communications Specialist to join our team. The successful candidate will be responsible for managing, supporting and developing UC technologies across the business.Main ResponsibilitiesMaintaining and managing all UC services, upgrades, changes and service improvements, whilst ensuring operational...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    About the RoleWe are seeking a highly skilled Unified Communications Specialist to join our team. As a Messaging Engineer, you will play a critical role in managing, supporting, and developing Unified Communication technologies across the Business.Your responsibilities will include contributing to the engineering and architecture disciplines by utilizing...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    About this roleWe are seeking a skilled Senior Messaging Engineer to manage, support and develop Unified Communication technologies across the Business.As a key member of our engineering team, you will contribute to the design, development, deployment and administration of our collaboration services.Key responsibilities include maintaining and managing our...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    Job DescriptionWe are seeking a highly experienced and skilled Technical Team Lead to join our Unified Communications team. As a key member of our team, you will be responsible for leading a team of technical engineers to design, maintain, and improve our Unified Communications systems.Your primary focus will be on managing technical work streams, ensuring...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    About the RoleWe are seeking an experienced Unified Communications Team Leader to manage all Messaging and Collaboration Systems On-premise and in the Cloud for a global enterprise.The successful candidate will be a pro-active and experienced team leader who can manage technical people and work streams.Key Responsibilities:Manage a team of technical...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom ZipRecruiter Full time

    Job DescriptionWe are seeking a highly skilled Senior Unified Communications Engineer to join our team.The successful candidate will be responsible for managing, supporting, and developing Unified Communication technologies across the Business.Key responsibilities include:Contributing to the engineering and architecture disciplines by planning, building,...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom ZipRecruiter Full time

    Job DescriptionWe are seeking a highly skilled Senior Unified Communications Engineer to join our team.The successful candidate will be responsible for managing, supporting, and developing Unified Communication technologies across the Business.Key responsibilities include:Contributing to the engineering and architecture disciplines by planning, building,...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full time

    Communications SpecialistAre you passionate about delivering top-tier communication and training to frontline staff? We're seeking a Communications Specialist to join our Communication and Capability Team.About the RoleAs a key member of our team, you'll collaborate with stakeholders to develop and implement effective communication strategies, equipping our...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Brook Street Social Care Full time

    Job Title: Community Support SpecialistWe are seeking a skilled Community Support Specialist to join our team. As a Community Support Specialist, you will be working with adults who are homeless or at risk of becoming homeless, providing them with the support and guidance they need to achieve their goals.Key Responsibilities:* Provide outreach support to...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full time

    About the RoleWe're seeking a Senior Communication Specialist to join our Communication and Capability Team. As a key member of the team, you will collaborate with stakeholders to develop top-tier communication and training for our frontline staff.Key ResponsibilitiesDevelop and deliver communication strategies to support product launchesRepresent the...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Brook Street UK Full time

    Job DescriptionWe are seeking a skilled Community Outreach Specialist to join our team at Brook Street UK. As a Homeless Outreach Worker, you will be working in the community, engaging with individuals experiencing homelessness and providing support to help them access essential services.Key Responsibilities:Work with vulnerable individuals to identify their...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom SCR Full time

    We are seeking a dedicated Community Engagement Specialist to join our team at SCR. As an Outreach Worker, you will play a vital role in supporting young people in their transition to independent living.Key Responsibilities:Setting up utility accountsProviding health and well-being supportHelping to develop social networksGuidance with accessing community...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Douglas Macmillan Hospice Full time

    We are seeking a highly skilled Marketing Communications Specialist to play a vital role in promoting the hospice's work and engaging local communities to support our initiatives.The successful candidate will contribute towards the delivery and maintenance of a calendar of marketing activities, in-line with hospice objectives.Key Responsibilities:Manage and...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Douglas Macmillan Hospice Full time

    Marketing and Communications RoleWe are seeking a highly skilled Marketing and Communications Specialist to join our team at Douglas Macmillan Hospice. As a key member of our Marketing and Communications Team, you will play a vital role in promoting our clinical services and engaging local communities to support our initiatives.Your primary responsibilities...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Douglas Macmillan Hospice Full time

    We are seeking a highly motivated and dedicated Registered Children's Nurse to join our unique and developing community service.This exciting opportunity involves providing holistic care to children and families living with life-limiting/life-threatening conditions, working in various settings across Staffordshire and South Cheshire.As a key member of our...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom With You Full time

    Job RoleWe Are With You is looking for a skilled Community Recovery Specialist to join our team in providing support to individuals struggling with substance misuse. Your key role will be to engage with clients in a non-judgmental and empathetic manner, understanding their needs and developing personalized plans to support their recovery.Key...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:We are seeking a highly organized and detail-oriented Senior Administrator to join our team at Hays Specialist Recruitment Limited. As a key member of our operations team, you will be responsible for maintaining customer databases, responding to internal and external queries, and supporting vehicle ordering for customers.Key...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    About the RoleWe are seeking a highly skilled Senior Messaging Engineer to join our team. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our Unified Communication (UC) services.Key ResponsibilitiesMaintain and manage our core UC services, ensuring high availability and performance.Work closely with...