Unified Communications Specialist

2 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time

About the Role

We are seeking a highly skilled Unified Communications Specialist to join our team at bet365. The successful candidate will play a key role in managing, supporting, and developing Unified Communication technologies across our Business.

Main Responsibilities

  • Design, implement, and maintain Unified Communication platforms and services to ensure operational stability and high availability.
  • Manage and govern updates, feature changes, and 3rd line support for On-Premise and Cloud applications, ensuring compliance with information security standards.
  • Collaborate with multiple teams to drive solutions and deadlines, presenting technical decisions supported by vendors and aligned with the current technology estate.
  • Develop and maintain service roadmaps, reviewing growth and consumption, and creating reporting packs to demonstrate platform health, version control, and feature changes.

Key Requirements

  • Extensive experience working in an enterprise Business in a 3rd line UC position.
  • Strong analytical and documentation skills, with in-depth technical knowledge of Microsoft Exchange, Microsoft Teams, Cisco ESA, Mobile Device Management, and Message Hygiene.
  • Ability to work to deadlines, with a pragmatic approach to administration, governance, and risk.

What We Offer

As a Unified Communications Specialist at bet365, you will have the opportunity to work on exciting projects, collaborate with a talented team, and contribute to the growth and success of our Business.



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