Customer Experience Specialist

5 days ago


Cheltenham, Gloucestershire, United Kingdom The Queens Hotel - Cheltenham Full time

The Queens Hotel - Cheltenham is seeking a skilled Food and Beverage Team Member to join our team.

You will be responsible for delivering exceptional guest experiences, working in a luxury setting where guests can soak up our history and take time out to explore the Cotswolds.

The role involves working in a fast-paced environment, providing exceptional customer service, and contributing to the success of our team.

We offer a competitive salary of £20,000 - £24,000 per annum, depending on experience, plus benefits including free hotel breaks, leisure passes, enhanced maternity and paternity leave, and institute membership.

The Sutton Hotel Collection values its people, offering exceptional learning opportunities, best-in-class benefits, and a chance to contribute towards happier lives.

We believe in living our values of Care, Discreet, and Community, and we encourage you to enjoy your time off work with our generous leisure passes and cycle-to-work scheme.

  • Prior experience as a Food and Beverage Team Member in a similar environment
  • Able to deliver outstanding service and quality standards
  • Passion for delivering memorable moments through your service


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