Customer Experience Advocate

22 hours ago


Cheltenham, Gloucestershire, United Kingdom Glos Full time
Customer Experience Partner

We are seeking an exceptional individual to join our team at Glos as a Customer Experience Partner, based in Cheltenham, UK.

Hourly Rate: £11.50/hour

This is a unique opportunity to work with a dynamic team and contribute to delivering exceptional customer experiences. As a Customer Experience Partner, you will be responsible for liaising with customers via telephone and email, providing a friendly and professional service.

Key Responsibilities:
  • Taking inbound calls from customers and assisting with their enquiries
  • Scheduling appointments as required
  • Passing calls on to internal colleagues when necessary
  • Ensuring files are uploaded to the database in a timely manner
  • Adhering to company policies and procedures at all times
Requirements:
  • A minimum of strong customer service experience is highly desirable
  • Good IT literacy and working knowledge of Microsoft Office 365 programmes (Teams, Outlook)
What We Offer:
  • Full training provided for the successful candidate
  • A great team environment that promotes diversity and inclusion
  • Free parking facilities available

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