Customer Experience Ambassador

3 days ago


Cheltenham, Gloucestershire, United Kingdom Glos Full time
Role Overview

We are seeking a Customer Experience Partner to join our team in Cheltenham. This role offers the opportunity to gain valuable work experience and earn £11.50 per hour.

Key Responsibilities
  • Liaise with customers via telephone and email, providing a friendly and professional service.
  • Handle inbound calls from customers and address their enquiries effectively.
  • Schedule appointments and pass calls on to internal colleagues when necessary.
  • Ensure accurate file uploads to the database.
  • Adhere to company policies and procedures at all times.
Requirements
  • Possess a high level of literacy and numeracy skills.
  • Effective communication skills at all levels.
  • Excellent telephone manner.
  • Previous customer service experience is highly desirable.
  • Good IT literacy and working knowledge of Microsoft Office 365 programmes, including Teams and Outlook.
Benefits
  • Ongoing training and development opportunities.
  • A collaborative and supportive team environment.
  • Free parking for convenience.


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