Customer Experience Manager
6 days ago
Job Description
">Lowe Rental Ltd is seeking an Customer Experience Manager to manage the operational delivery of retail projects to meet customer requirements.
">Key Responsibilities:
">- Develop and implement strategies to improve customer satisfaction and loyalty.">
- Manage the operational delivery of retail projects to meet customer requirements.">
- Arrange delivery, collections & exchanges with Lowe drivers & external hauliers.">
- Create PO's for delivery collections & exchanges.">
- Track costs per project.">
- Liaise with retail contractors regarding upcoming deliveries/ collections.">
- Validate quality of installations.">
- Establish a rota to cover weekend work throughout the refurb season.">
- Ensure Flowlens (CRM system) is kept up to date with costs, delivery status, planning documentation etc.">
- Report on Unit performance during hire.">
- Ensure drivers are carrying out deliveries in line with company training and H&S guidance.">
- Manage monthly financial reporting for retail.">
A competitive salary of £35,000 - £40,000 per annum, depending on experience, is offered along with benefits including on-site parking and Monday to Friday working hours.
">We are looking for a highly skilled and experienced Customer Experience Manager to join our operations team based in Lisburn.
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