Customer Experience Manager

6 days ago


Cheltenham, Gloucestershire, United Kingdom Lowe Rental Ltd Full time

Job Description

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Lowe Rental Ltd is seeking an Customer Experience Manager to manage the operational delivery of retail projects to meet customer requirements.

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Key Responsibilities:

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  • Develop and implement strategies to improve customer satisfaction and loyalty.">
  • Manage the operational delivery of retail projects to meet customer requirements.">
  • Arrange delivery, collections & exchanges with Lowe drivers & external hauliers.">
  • Create PO's for delivery collections & exchanges.">
  • Track costs per project.">
  • Liaise with retail contractors regarding upcoming deliveries/ collections.">
  • Validate quality of installations.">
  • Establish a rota to cover weekend work throughout the refurb season.">
  • Ensure Flowlens (CRM system) is kept up to date with costs, delivery status, planning documentation etc.">
  • Report on Unit performance during hire.">
  • Ensure drivers are carrying out deliveries in line with company training and H&S guidance.">
  • Manage monthly financial reporting for retail.">

A competitive salary of £35,000 - £40,000 per annum, depending on experience, is offered along with benefits including on-site parking and Monday to Friday working hours.

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We are looking for a highly skilled and experienced Customer Experience Manager to join our operations team based in Lisburn.



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