Customer Experience Representative
1 month ago
Job Title: Customer Experience Representative
We are looking for an experienced Customer Experience Representative to join our team. As a key point of contact for our customers, you will be responsible for providing exceptional service, resolving issues, and promoting our products and services.
About the Role:
- Deliver outstanding customer experiences through responsive and courteous service
- Resolve customer complaints and concerns in a professional and timely manner
- Develop and maintain strong relationships with customers to increase loyalty and retention
- Collaborate with cross-functional teams to achieve business objectives
- Stay up-to-date with product knowledge and company information to provide expert advice
Requirements:
- Experience in customer-facing roles, preferably in a related industry
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and analytical skills
- Positive attitude and enthusiasm for providing exceptional customer service
Salary: £25,000 - £32,000 per annum DOE
Benefits:
- Generous staff discounts
- Company Pension Provision
- Free Parking
- 22 Days holiday plus all UK bank holidays
- Volunteer days
- Employee of the month scheme
- Free lunch on the last Friday of each month
- Corporate clothing
- Team building
- No weekends
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