Customer Service Representative

2 days ago


Cheltenham, Gloucestershire, United Kingdom Vistry Group Full time

At Vistry Group, we're seeking a Customer Service Representative to join our team in the Cotswolds region. As a key member of our 5-star team, you'll rectify defects reported by purchasers within the Vistry and NHBC warranty periods. Your commitment to delivering exceptional customer service will be invaluable in maintaining our company's reputation for quality and excellence.

Salary and Benefits

We offer a competitive basic salary of £35,000 - £40,000 per annum, plus annual bonus opportunities. Our benefits package includes a company van, up to 33 days annual leave, private healthcare, enhanced maternity, paternity, and adoption leave, a contributory pension scheme, life assurance, and share incentive schemes.

Job Description

Your primary responsibility as a Customer Service Representative will be to resolve defects reported by purchasers in a timely and professional manner. This involves working closely with our site teams, completing administration tasks accurately and efficiently, and ensuring that all reported defects are dealt with in a cost-effective and satisfactory way for the customer.

Required Skills and Qualifications
  • Educated to GSCE/GCE standard in Maths & English
  • BTEC diploma in Building Construction or NVQ Level 2 or similar
  • Valid CSCS card and driving license
  • Good understanding of Microsoft Office, Excel, Outlook, and ability to handle complaints and difficult situations
  • Multitrade skills including Carpentry, internal/external door adjustment, decorating, basic tiling, and plumbing
Work Environment

You'll work in a fast-paced environment, responding to customer complaints and resolving defects in a timely and professional manner. You'll also have the opportunity to develop your skills and knowledge through relevant industry standard training and health and safety courses.



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