Customer Service Representative

22 hours ago


Cheltenham, Gloucestershire, United Kingdom CV-Library Full time
Job Overview

We are seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team at First Base. As the first point of contact for customers, you will provide exceptional support via phone and email, ensuring timely and accurate information is delivered. Your role will be crucial in building strong relationships with our clients and driving customer satisfaction.

About the Role

This is a fantastic opportunity to work in a growing company where you will have the chance to develop your skills and expertise in customer service. You will be responsible for responding to customer inquiries, resolving issues and complaints, and processing orders and returns. Our ideal candidate will be a team player who can work closely with our operations team to ensure seamless order fulfilment and delivery.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and live chat, providing timely and accurate information.
  • Resolve customer issues and complaints, ensuring a high level of customer satisfaction.
  • Process orders, returns, and exchanges in the internal system.
  • Maintain up-to-date knowledge of company products, services, and promotions.
  • Work closely with the operations team to ensure seamless order fulfilment and delivery.
  • Keep customers informed of any delays or issues with their orders.

Benefits

This role offers a competitive salary of £27,500 - £32,500 per annum, depending on experience. As a valued member of our team, you will also enjoy a range of benefits, including opportunities for career growth and development, a supportive work environment, and a comprehensive training program.

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