Customer Experience Advisor

5 days ago


Cheltenham, Gloucestershire, United Kingdom i2i Recruitment Full time
Job Overview

This role presents an excellent opportunity for individuals seeking valuable work experience and additional income in Cheltenham, UK.

The estimated salary for this position is £11.50/hour.

We are looking for a talented individual to join our team as a Customer Experience Partner.

  1. Liaise with customers via phone, providing a friendly and professional service.
  2. Respond to customer inquiries via inbound calls.
  3. Schedule appointments as needed.
  4. Reroute calls to internal colleagues when necessary.
  5. Ensure accurate filing of customer information in the database.
Requirements
  • Demonstrate a high level of literacy and numeracy skills.
  • Effectively communicate with individuals at all levels.
  • Exhibit exceptional telephone etiquette.
  • Prior customer service experience is highly desirable.
  • Proven proficiency in Microsoft Office 365 applications (Teams, Outlook).
Benefits
  • Comprehensive training provided.
  • A supportive and collaborative team environment.
  • Convenient free parking facilities.


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