Sales and Customer Solutions Advisor

1 month ago


Cheltenham, Gloucestershire, United Kingdom Howden Group Full time
Key Responsibilities:

As a Sales and Customer Service Advisor at Howden Group, you will be responsible for delivering exceptional customer service to our clients while achieving personal operational targets. This will involve handling all queries, both written and verbal, and ensuring that all tasks are completed promptly and accurately.

You will also be responsible for processing adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums. Additionally, you will be required to work closely with the sales team to ensure seamless delivery of services to clients.

The ideal candidate will have a minimum of 12 months customer service experience and a strong understanding of commercial insurance. Excellent communication and problem-solving skills are also essential, as well as the ability to work effectively in a fast-paced environment.

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus benefits including flexible working hours and opportunities for career development.

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