Customer Experience Manager
5 days ago
As a Customer Program Leader at Experis, you will be responsible for delivering exceptional customer experiences through effective program management. This role involves leading cross-functional teams to ensure program success, achieving business objectives, and driving customer satisfaction.
Key Responsibilities
- Act as the voice of the customer within the business, ensuring contractual requirements are met.
- Lead gate reviews to monitor product health and ensure follow-up actions are completed.
- Work with contracts for negotiations, customer communications, and contract amendments.
Requirements
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Excellent problem-solving and analytical skills.
- Proficiency in project management tools and software.
Salary Information
£50-£70 per hour via Umbrella. Based on location, this translates to an estimated annual salary of £104,000 - £146,400.
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