Customer Experience Manager

5 days ago


Cheltenham, Gloucestershire, United Kingdom Experis Full time
Job Overview
As a Customer Program Leader at Experis, you will be responsible for delivering exceptional customer experiences through effective program management. This role involves leading cross-functional teams to ensure program success, achieving business objectives, and driving customer satisfaction.

Key Responsibilities
- Act as the voice of the customer within the business, ensuring contractual requirements are met.
- Lead gate reviews to monitor product health and ensure follow-up actions are completed.
- Work with contracts for negotiations, customer communications, and contract amendments.

Requirements
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Excellent problem-solving and analytical skills.
- Proficiency in project management tools and software.

Salary Information
£50-£70 per hour via Umbrella. Based on location, this translates to an estimated annual salary of £104,000 - £146,400.

  • Cheltenham, Gloucestershire, United Kingdom Lowe Rental Ltd Full time

    Job Description">Lowe Rental Ltd is seeking an Customer Experience Manager to manage the operational delivery of retail projects to meet customer requirements.">Key Responsibilities:">Develop and implement strategies to improve customer satisfaction and loyalty.">Manage the operational delivery of retail projects to meet customer requirements.">Arrange...


  • Cheltenham, Gloucestershire, United Kingdom Corecruitment International Full time

    Corecruitment International is seeking a talented General Manager to lead our client's growing site in Cheltenham, with a focus on delivering exceptional customer experiences and driving business growth.The ideal candidate will have a strong background in hospitality management, with experience in managing daily operations, building high-performing teams,...


  • Cheltenham, Gloucestershire, United Kingdom Pareto Full time

    Join our vibrant team at Pareto, a leading provider of customer experience management solutions. We are seeking a skilled Sales Growth Specialist to contribute to our continued success.About the RoleThis challenging role involves developing and implementing sales strategies to drive new business growth. You will work closely with the sales team to identify...


  • Cheltenham, Gloucestershire, United Kingdom Oscar Wylee Pty Full time

    Join Our Team - Assistant Shop ManagerWe are looking for an experienced leader to join our team as an Assistant Shop Manager. In this role, you will work closely with our Store Managers to manage the day-to-day operations of our stores, ensuring compliance with company policies and procedures.About the RoleAs an Assistant Shop Manager, you will be...


  • Cheltenham, Gloucestershire, United Kingdom undisclosed Full time

    We are seeking a highly motivated Customer Experience Executive to join our team. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer experiences and driving sales growth.The ideal candidate will have a strong focus on customer satisfaction and a proven track record of success in sales and...


  • Cheltenham, Gloucestershire, United Kingdom Global Retail Brands Australia Pty Ltd Full time

    About Global Retail Brands Australia Pty LtdWe are a fast-growing and dynamic company with over 160 stores nationally.We are passionate about delivering exceptional customer experiences and building strong relationships with our customers and employees.Sales and Customer Service SkillsCommunication and Presentation SkillsWorking with KPIs and Performance...


  • Cheltenham, Gloucestershire, United Kingdom WHSmith Full time

    Role DescriptionAs a Counter Assistant at WHSmith in Cheltenham, you will be responsible for delivering exceptional customer service and supporting customers in our Post Office Store. This is a permanent position working flexible hours, with a competitive salary of up to £28,000 per annum.Key ResponsibilitiesProvide outstanding customer service, responding...


  • Cheltenham, Gloucestershire, United Kingdom Ferrari Formalwear & Bridal Full time

    Ferrari Formalwear & Bridal is seeking a Senior Sales and Customer Experience Manager to join our team in Cheltenham and drive sales while developing our team.We are looking for a highly motivated and well-organised individual with prior management experience, preferably in retail, who can connect with their team and possess the following skills:Prior...


  • Cheltenham, Gloucestershire, United Kingdom Hollywood Bowl Full time

    We're looking for a skilled and motivated individual to join our team as a Customer Experience Ambassador. As a Team Member, you will be responsible for delivering exceptional customer service, maintaining high standards, and driving sales growth.Job DescriptionKey responsibilities include:Providing outstanding customer service, responding to queries, and...


  • Cheltenham, Gloucestershire, United Kingdom undisclosed Full time

    We are looking for a Customer Experience Executive to join our team and lead the delivery of exceptional customer experiences across all channels.About the TeamThis is an exciting opportunity to join a dynamic team that is passionate about delivering outstanding customer experiences and driving business growth. The ideal candidate will have a passion for...


  • Cheltenham, Gloucestershire, United Kingdom Glos Full time

    Customer Experience PartnerWe are seeking an exceptional individual to join our team at Glos as a Customer Experience Partner, based in Cheltenham, UK.Hourly Rate: £11.50/hourThis is a unique opportunity to work with a dynamic team and contribute to delivering exceptional customer experiences. As a Customer Experience Partner, you will be responsible for...


  • Cheltenham, Gloucestershire, United Kingdom undisclosed Full time

    Customer Experience RepresentativeJob Title: Customer Experience RepresentativeWe are looking for an experienced Customer Experience Representative to join our team. As a key point of contact for our customers, you will be responsible for providing exceptional service, resolving issues, and promoting our products and services.About the Role:Deliver...


  • Cheltenham, Gloucestershire, United Kingdom Cineworld Cinemas Ltd Full time

    This exciting opportunity at Cineworld Cheltenham offers a competitive salary of around £16,000 - £19,000 per annum, depending on experience.As a Customer Experience Specialist, you'll play a vital role in ensuring that every customer has an exceptional experience at the cinema.Main Responsibilities:Providing Exceptional Customer ServiceFood and Beverage...


  • Cheltenham, Gloucestershire, United Kingdom i2i Recruitment Full time

    Job OverviewThis role presents an excellent opportunity for individuals seeking valuable work experience and additional income in Cheltenham, UK.The estimated salary for this position is £11.50/hour.We are looking for a talented individual to join our team as a Customer Experience Partner.Liaise with customers via phone, providing a friendly and...


  • Cheltenham, Gloucestershire, United Kingdom i2i Recruitment Full time

    We are seeking students looking for a flexible, engaging job to complement their studies in Cheltenham. As a Customer Experience Partner, you will be part of a fast-paced team dedicated to crafting exceptional customer experiences.Key Responsibilities:Provide seamless support to students via various channels, ensuring every interaction is positive and...


  • Cheltenham, Gloucestershire, United Kingdom Glos Full time

    Company OverviewGlos is a dynamic organization that prides itself on delivering exceptional customer experiences. As a Customer Experience Partner, you will play a vital role in helping us achieve this goal.


  • Cheltenham, Gloucestershire, United Kingdom Sofology Full time

    About the Role: We're looking for an experienced Sales Assistant to join our team at Sofology. As a key member of our sales team, you will be responsible for providing exceptional customer service and working closely with customers to understand their needs and preferences. As a Sales Assistant, you will have the opportunity to work with a wide range of...


  • Cheltenham, Gloucestershire, United Kingdom Glos Full time

    Role OverviewWe are seeking a Customer Experience Partner to join our team in Cheltenham. This role offers the opportunity to gain valuable work experience and earn £11.50 per hour.Key ResponsibilitiesLiaise with customers via telephone and email, providing a friendly and professional service.Handle inbound calls from customers and address their enquiries...


  • Cheltenham, Gloucestershire, United Kingdom Lakeland Full time

    About the RoleLakeland is seeking a Retail Colleague to join our team. As a Retail Colleague, you will be responsible for providing excellent customer service and creating a unique retail experience.Key Responsibilities:Provide exceptional customer service, answering questions and resolving issues promptly and professionally.Maintain a thorough knowledge of...


  • Cheltenham, Gloucestershire, United Kingdom J D Wetherspoon plc Full time

    Job OverviewAs a Bar Staff member at J D Wetherspoon plc, you will play a critical role in delivering exceptional customer experiences and driving business results. This is an exciting opportunity to join a dynamic and fast-paced team and develop your skills and knowledge in a supportive and collaborative environment.Your key responsibilities will...