Service Capacity Strategist
5 days ago
We are a Global IT Recruitment specialist that provides support to clients across UK, Europe, and Australia.
Job Title: Availability Manager
Location: Salisbury (100% office based)
Duration: 6 months contract
Key Responsibilities:
- Oversee and ensure adherence to policies for Capacity Management, Availability & Demand Processes.
- Establish and maintain plans for current and future demands, track IT resource usage, and forecast needs considering service level agreements and other performance requirements.
- Act as a subject matter expert for capacity and availability related issues, collaborate with other Service Management departments, and ensure stakeholder resources are identified and coached.
- Promote performance improvement by assessing incidents and problems, implementing appropriate capacity IT changes to enhance performance, and ensuring service levels are met.
- Produce high-quality reports and manage associated actions, maintain and improve Problem Management documentation, build effective working relationships with customers and suppliers, and lead operational and management-oriented meetings.
Salary Estimate: £55,000 - £65,000 per annum.
About the Role:
The ideal candidate will possess excellent analytical skills, ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills, and ITIL V4 Foundation certification. Strong knowledge of computer systems, integration, and architecture concepts is required. Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts is desired. Understanding of cross systems interrelations in context of the global business process and Service Management Framework is essential.
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