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Front Desk Ambassador

2 months ago

Crawley, West Sussex, United Kingdom Sandman Hotel Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Ambassador to join our team at the Sandman Hotel Group. As a key member of our front-line team, you will be responsible for providing exceptional guest service and ensuring a warm and welcoming experience for all our visitors.

Key Responsibilities
  • Guest Check-In/Check-Out: Ensure seamless and efficient check-in and check-out processes for all guests.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Develop strong relationships with guests, colleagues, and external partners through effective communication and interpersonal skills.
  • Problem-Solving: Utilize excellent conflict resolution and negotiation skills to address guest concerns and resolve issues in a professional and courteous manner.
  • Technology: Proficiently use hotel software systems, including property management systems and other relevant tools, to manage guest information and perform administrative tasks.
Requirements
  • Customer Service Experience: Proven track record of delivering exceptional customer service in a fast-paced environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with guests, colleagues, and external partners.
  • Problem-Solving: Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed in high-pressure situations.
  • Technology: Proficient in using hotel software systems and other relevant tools to manage guest information and perform administrative tasks.
What We Offer
  • Competitive Salary: A competitive salary and bonus scheme, reflecting your value to our team.
  • Opportunities for Growth: Opportunities for career advancement and professional development within the Sandman Hotel Group.
  • Benefits Package: A comprehensive benefits package, including health insurance, retirement savings, and paid time off.