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Hotel Front Desk Associate

2 months ago

Crawley, West Sussex, United Kingdom Accor Full time

**Job Summary**

We are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at ibis Styles London Gatwick Airport. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel is a welcoming and comfortable environment for all visitors.

**Key Responsibilities:**

  • Provide warm and personalized welcome to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
  • Process payments and handle guest transactions with a high level of accuracy and attention to detail.
  • Respond to guest inquiries and resolve any issues or concerns in a prompt and professional manner.
  • Work collaboratively with other hotel teams to ensure seamless delivery of services and high levels of guest satisfaction.

**Requirements:**

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Proven experience in a customer-facing role, preferably in the hospitality industry.
  • Ability to work effectively in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic computer skills and proficiency in hotel software systems.
  • Availability to work a variety of shifts, including evenings, weekends, and public holidays.

**What We Offer:**

  • A competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • A dynamic and supportive work environment.
  • A chance to work with a global hospitality company and be part of a diverse and inclusive team.

**Accommodation and Benefits:**

We offer a range of benefits, including a competitive salary, comprehensive training and development opportunities, and a range of employee discounts and perks. Our hotel is located in a vibrant and bustling area, with easy access to public transportation and local amenities.

**About Us:**

Accor is a global hospitality company that operates a portfolio of brands, including ibis Styles. We are committed to delivering exceptional guest experiences and creating memorable moments for our customers. Our team is passionate about hospitality and dedicated to providing outstanding service and support to our guests.