Reception Team Member

4 weeks ago


Crawley, West Sussex, United Kingdom Bloc Hotel Operations Ltd - Gatwick Full time

About us

Bloc Hotel Operations Ltd - Gatwick is a dynamic and innovative hotel chain that is redefining the boundaries and expectations for short-stay hotels. Our vision is to provide a unique and exceptional experience for our guests, and we're looking for like-minded individuals to join our team.

About the role

We're seeking a skilled and customer-focused Reception Team Member to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional customer service, managing guest inquiries, and ensuring a smooth and efficient check-in and check-out process.

Responsibilities include;

  • Providing friendly and professional customer service to guests, responding to their queries and resolving any issues in a timely and efficient manner
  • Working closely with the reservations department to maximize sales and repeat custom
  • Guiding guests through the booking, check-in, and check-out process, promoting our 'Smart Room Control' system and upselling where appropriate
  • Ensuring professional telephone skills are carried out when taking reservations and fielding all other calls
  • Using our PMS System to manage check-in, check-out, reservations, and payment of bills
  • Dealing with any complaints effectively and efficiently, following our company guidelines and escalating to a manager if necessary

About you

We're looking for someone who is passionate about delivering exceptional customer service and has a positive 'can-do' attitude. You'll also need to have previous experience in a customer-facing role, be able to work evenings and weekends, and be dedicated to detail with the ability to handle multiple tasks at once.

What's in it for you

  • Competitive salary
  • Guaranteed paid day off on your birthday
  • Enhanced holiday allowance starting from 31 days, increasing to 33 days and 35 days based on length of service
  • Complimentary hotel accommodation allocation
  • Generous Friends & Family rates group-wide
  • Fully stocked canteen
  • Healthy Minds Employee Assistance Programme (EAP)
  • Internal progression opportunities
  • Subsidized parking
  • 25% Discounted bus or train travel to/from your home station
  • Refer a friend incentive
  • 4 Team social events per year

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