Hotel Front Desk Agent

4 weeks ago


Crawley, West Sussex, United Kingdom Accor Full time
Hotel Receptionist Job Description

We are seeking a friendly and welcoming Hotel Receptionist to join our team at ibis Styles London Gatwick Airport. As a key member of our front office team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Check guests in and out, answering questions and providing assistance during their stay
  • Manage the front desk, handling guest inquiries and resolving any issues that may arise
  • Work collaboratively with the hotel team to ensure seamless guest experiences
  • Provide excellent communication and interpersonal skills, with a focus on delivering exceptional customer service
Requirements:
  • Previous experience in a customer-facing role, preferably in hospitality
  • Excellent communication and interpersonal skills
  • Ability to work a variety of shifts, including weekends and evenings
  • Basic computer skills and proficiency in using a hotel property management system
What We Offer:
  • A competitive salary of £24,993 per annum, plus great benefits
  • A fun and dynamic work environment, with opportunities for career progression
  • A comprehensive training program to help you develop your skills and knowledge

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].



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